Computer Support Technician

Description

We are seeking a customer-focused Computer Support Technician to provide technical support in La Crosse, WI. This role serves as the first point of contact for end users experiencing hardware, software, network, and peripheral device issues. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft technologies, desktop systems, and enterprise ticketing platforms. This position plays a critical role in ensuring end-user productivity by delivering timely resolutions, maintaining IT equipment inventories, and providing both remote and onsite technical support.

Responsibilities

• Respond to and resolve help desk requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, printer, scanner, and peripheral issues.
• Install, configure, deploy, and maintain desktop and laptop computers.
• Support Microsoft Office and other business applications.
• Set up new workstations, including hardware installation and software configuration.
• Provide end-user training and guidance on technology best practices.
• Support video conferencing hardware and software.
• Maintain incident and service request documentation.
• Perform initial diagnosis of network, application, and equipment-related issues and escalate when necessary.
• Install, maintain, and troubleshoot printers and scanners.
• Assist walk-in users and provide front desk technical support.
• Track, receive, and maintain IT equipment inventory.
• Monitor hardware stock levels and submit procurement requests as needed.
• Evaluate software updates and patches to improve desktop support operations.
• Communicate technical information clearly to both technical and non-technical users.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Associate degree with 6+ months of desktop support experience, OR 2+ years of IT or military experience with a High School Diploma/GED.
• 6+ months of experience supporting Microsoft Office applications and end users.
• Experience troubleshooting Windows-based desktop and laptop systems.
• Experience with ticketing systems such as ServiceNow or Service Desk.
• Strong customer service, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work 1st or 2nd shift schedules.

Preferred Qualifications

• Active Directory user administration.
• Microsoft 365 support experience.
• Hardware deployment and asset management.
• Video conferencing support.
• Experience in a government or healthcare environment.

Technical Skills

Help Desk Support Desktop Support Windows 10/11 Microsoft Office 365 ServiceNow Service Desk Hardware Troubleshooting Printer Support Video Conferencing Asset Management Customer Support Incident Management Active Directory Microsoft 365

This is a Contract position based out of La Crosse, WI.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in La Crosse,WI.

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.