Helpdesk Analyst

Description

Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment

Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors

Educate end-users on how to resolve various hardware and software problems

Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines

Monitor stock levels of hardware and submit request for equipment when needed

Front Desk duties to include helping walk ins, recording receipts of computer equipment

Provide on-site technical support for video conference software and hardware

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts

Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware

Maintain Incident / Request logs and records

Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

Maintain and install printers and scanners

Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software

Investigate and resolve computer software and hardware problems

Provide software application support to end users via telephone or onsite

Provide good written and oral communication skills

Perform related duties as may be required

Additional Skills & Qualifications

High School Diploma / GED

Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED

6+ months experience/working knowledge of Microsoft Office products to assist end users with technical assistance for hardware and software.

United States Citizenship

Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86

Ability and willingness to work 1st or 2nd shift hours.

Experience with a ticketing system, such as ServiceNow and ServiceDesk

Ability to present ideas in user-friendly language.

Job Type & Location

This is a Contract position based out of La Crosse, WI.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in La Crosse,WI.

This position is anticipated to close on Oct 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.