Director, Client Relationship Manager - Financial Institutions (Dow Jones Energy)

Job Description: About the Role: Dow Jones Energy is rapidly investing in its institutional client engagement capabilities to deepen partnerships with our most critical financial accounts. Located in the heart of the world’s financial capital, this non-traditional account management role is built for a sophisticated, cross-functional partner. You will focus exclusively on elevating how Dow Jones Energy engages with premier financial organizations—including tier-1 investment banks, hedge funds, commodity trading desks, and private equity firms—moving day-to-day interactions into long-term strategic alliances. Working closely with Sales, Product, and Editorial teams, you will deliver a cohesive client experience, ensuring Wall Street’s top market participants realize the full value of the Dow Jones portfolio. You will report directly to the VP, Commercial Transformation. About the Team: Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile and fast-evolving global markets. You Will: Own the Financial Portfolio: Champion a culture of exceptional client engagement within your assigned patch of NYC-based financial institutions and global banking accounts Embed Within the Buy/Sell Side: Build deep, trusted relationships with portfolio managers, head traders, research analysts, and market data procurement executives Drive Commercial Cohesion: Partner seamlessly with Commercial Managers to defend renewals and aggressively pursue expansion opportunities (whitespace, cross-sell, and upsell) across enterprise-wide licenses Maximize Retention & Adoption: Oversee the full commercial lifecycle, creating strategic engagement and onboarding plans that embed Dow Jones data directly into analyst and trader workflows Act as a Strategic Feedback Loop: Conduct continuous, investigative dialogue with sophisticated market participants to surface unrecognized data needs, channeling actionable feedback directly to our Product and Editorial teams Maintain Portfolio Health: Provide senior leadership with accurate, data-driven visibility into account health, renewal risks, and pipeline expansion opportunities Represent the Brand: Act as an embedded, senior-level trusted advisor within the NYC financial community, representing Dow Jones Energy at industry events and C-suite briefings You Have: Industry Expertise: At least 12 years of relationship management, account management, or commercial experience, with a heavy preference for individuals coming from financial market data vendors, financial technology (FinTech), or commodity research firms Financial Market Literacy: A strong understanding of how energy, commodities, and ESG data integrate into macro trading strategies, risk management, and investment banking models C-Suite Gravitas: Proven experience engaging directly with internal and external institutional stakeholders, market data heads, and C-suite executives on Wall Street Data-Driven Execution: Expertise in analyzing complex usage data, account trends, and market signals to preemptively combat churn and identify commercial upside Cross-Functional Leadership: The ability to align competing internal priorities (Sales, Product, Editorial) to deliver a seamless client experience to demanding financial institutions Forward-Thinking Mindset: A genuine curiosity about how AI integration and advanced APIs are transforming workflows, data consumption habits, and quantitative decision-making on trading desks Tech Stack: Proficiency with Salesforce and modern client-success analytics platforms Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits #LI-Hybrid Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Energy Job Category: Sales Union Status: Non-Union role Base Pay Range: $155,000 - $200,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.