Front Desk Agent | Dublin AC Hotel

Shaner Hotel Group

Dublin, OH

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Ability to stand for duration of shift.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Job Identification 236024

Posting Date 06/16/2026, 02:13 PM

Locations 6540 Riverside Dr, Dublin, OH, 43017, US (On-site)

Full Time or Part Time Full-Time/Part-Time

Brands AC Hotels

Job Category Front Desk

Shaner Hotel Group

Apply

Vacancy posted 4 days ago

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