Customer Service Rep (02935) - 9785 Hayden Dr.

Customer Service Rep

We are seeking a friendly and efficient Customer Service Representative to join our team at our Mascoutah, United States location. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Answer incoming phone calls promptly and professionally
• Take accurate food orders and input them into our ordering system
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues
• Assist in pizza preparation as needed
• Maintain a clean and organized work environment
• Collaborate with team members to ensure timely order fulfillment
• Handle multiple tasks simultaneously during busy periods
• Lift and move items weighing up to 25 lbs.
• Adhere to all company policies and food safety regulations

Qualifications

• Excellent phone communication and customer service skills
• Ability to take accurate orders and handle cash transactions
• Basic computer skills and familiarity with point-of-sale systems
• Strong multitasking abilities and efficiency in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Positive attitude and team-oriented mindset
• Attention to detail and ability to follow directions precisely
• Stress management skills and ability to remain calm under pressure
• Food handling certification (preferred, or willingness to obtain)
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.