Operations Manager

Job Summary The Operations Manager is responsible for managing and directing daily inbound and outbound warehouse operations, including product receiving, product replenishment, order selection, order loading, facility expense, and revenue management while ensuring adherence to company policies and government regulations. The role focuses on superior customer service and maintaining the safety and security of the designated facility. Responsibilities Manage the daily workload and safety of Warehouse Supervisors and associates Review and set priorities to ensure orders are correct, complete, and leave on time to ensure excellent customer service Manage the proper selection, purchase, and utilization of company assets in support of warehouse operations Coordinate with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively Proactively look ahead to meet or exceed anticipated workloads Establish and implement processes and systems to efficiently meet inventory management goals and work with the Regional Director to help improve service levels for the facility, region, and the company Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes with inbound and outbound warehouse operations Identify problems and propose solutions to other members of management and promote cooperation with other departments Daily review shipping and loading audits ensuring all required documentation are accurately completed and material is handled and stored correctly with minimum potential for loss Ensure day-to-day management and associate activities are in alignment with a safety strategy Maintain a safe and healthy work environment Direct, coordinate and monitor the daily activities & performance of Operations team to assure compliance with standard company policies, procedures, quality, and safety Coach and develop a team in balancing the delivery of high productivity, quality and customer service Maintain a positive and safe work environment Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary Establish performance goals, monitor progress and provide feedback as necessary Manage employee performance through motivation, delegation, development, mentoring and resolving conflict Take corrective action on a timely basis and in accordance with company policy Provide and/or coordinate training as needed Consult with Human Resources Department as appropriate Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, and foster idea-sharing and suggestions for improvement Qualifications Education Bachelor’s Degree required or 10+ years’ equivalent education and experience. Experience 5-7 years of related operations and management experience in a warehouse or distribution environment Must be familiar with OSHA regulations Skills Strong understanding of budgeting and the ability to impact P&Ls Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency Ability to effectively write reports, present information and respond to questions from suppliers, customers, management and inter-department staff Capable of working with internal staff from other departments in a proactive and constructive manner Strong leadership skills, including the ability to mentor and develop individuals and teams Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure Collaborative management style and a strategic team player Delegates responsibilities effectively Mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines independently and shift priorities as necessary Able to manage large, complex projects Uses time effectively and able to work independently Excellent listening, negotiation and presentation skills Ability to build working relationships with internal business partners, vendors, and customers Customer Service – Respond promptly to requests for service and assistance as needed, follow up as needed Problem Solving – Identifies and resolves problems in a timely manner. Expertise in gathering and analyzing information skillfully, develops alternative solutions Judgment – Displays willingness to make decisions and makes timely decisions Professionalism – Approaches others in a tactful manner, reacts well under pressure, follows through on commitments Detail Oriented – Attention to details and accuracy Ability to understand and execute all relevant policies and procedures consistently, timely and objectively Strong understanding of financial concepts (including pricing and forecasting) Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities and customer requirements are covered when absent, arrives at meetings and appointments on time Proficient use of MS Office (Word, Excel, PowerPoint, Access, Project, and Outlook) required Familiarity with High Jump, PeopleSoft, Voice Recognition, and RF devices preferred Physical Demands and Work Environment The physical, mental, and environmental conditions in which the work is performed. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and other office & warehouse equipment and telephone to talk and hear Frequently required to reach with hands and arms and may occasionally lift up to 25 pounds and/or move up to 200 pounds with assistance Primarily works in a warehouse environment and may be exposed to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and outside weather conditions Noise level in the work environment is moderate in a fast‑paced environment Travel (approx. 10%) may be required to visit other warehouses, distribution centers and office locations, customer meetings, company events, staff meetings, training sessions, and industry or vendor trade shows May be required to utilize a personal vehicle for business travel that may result in long periods of sitting Must maintain a valid driver’s license and provide proof of current automobile insurance coverage as set forth by Sysco May require evening, weekend or other shift work depending on business needs Legal Disclaimer This job description indicates in general terms the type and level of work performed, and the typical responsibilities of employees in this classification. Management reserves the right to add, modify, change or rescind the work assignments of this position and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this description changes the at‑will employment relationship between the Company and its employees. This description supersedes prior job descriptions. #J-18808-Ljbffr Paragon Foods