Customer Service Coordinator/Office Manager

Job Description

Job Description

Restoration 1 of Horry County is seeking an organized, dependable, and customer-focused Office Manager to join our growing team.

This position serves as the hub of our office and requires someone who can confidently manage multiple responsibilities while delivering outstanding customer service. Our customers are often experiencing water damage, mold issues, fire damage, or other property emergencies, making empathy, professionalism, and excellent communication skills essential.

We are looking for a self-starter who takes ownership of their work, follows through on commitments, and helps keep the office running smoothly in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and provide exceptional customer service
• Schedule inspections, emergency services, and appointments
• Coordinate schedules with managers and field personnel
• Make outbound calls regarding appointments, paperwork, collections, and customer follow-up
• Assist with accounts receivable and collections
• Communicate with customers, insurance carriers, adjusters, vendors, and subcontractors
• Process payroll and assist with QuickBooks functions
• Maintain accurate records within company software systems
• Order and manage office supplies
• Assist with administrative projects and office operations

What We're Looking For

• Outstanding phone and communication skills
• Strong customer service mindset
• Ability to remain calm under pressure
• Ability to communicate effectively with a wide variety of personalities
• Strong organizational and multitasking skills
• Attention to detail and follow-through
• Reliable attendance and punctuality
• Ability to learn new software quickly
• Comfortable discussing outstanding balances and collections professionally

Preferred Qualifications

• QuickBooks experience
• Microsoft Office experience
• Administrative or office management experience
• Dispatching or scheduling experience
• Accounts receivable or collections experience
• Restoration, construction, plumbing, HVAC, roofing, or other home service industry experience
• Insurance claims experience

Customer Service Expectations

Our customers are often going through one of the most stressful events of their lives. Water damage, mold growth, fire damage, and other property emergencies create anxiety and uncertainty.

The ideal candidate must be able to listen carefully, communicate with empathy, remain calm during difficult situations, and help customers feel confident that they are being taken care of. The ability to de-escalate concerns and maintain professionalism at all times is critical.

Benefits

• Competitive Pay
• Paid Time Off
• 6 Paid Holidays
• 401(k)
• Dental, Vision, and Supplemental Insurance
• Opportunities for Growth and Advancement

Our Mission

We believe restoration services should be people-focused.

When disaster happens, we treat our customers like our neighbors.

We lead with compassion and expertise to bring order in times of chaos.