Payroll Onboarding Specialist

Job Description

Small businesses succeed when payroll is accurate, on time, and easy to manage. Join a client-focused team that helps owners launch payroll with confidence and keep it running smoothly. You’ll combine product knowledge, problem-solving, and clear communication to guide clients from setup through ongoing support. You’ll also collaborate with partner teams to resolve issues quickly and improve the end-to-end experience.

 

Job summary

 

As a Payroll Onboarding Specialist in Business Banking, you will guide clients through payroll onboarding, activation, and ongoing servicing through phone and digital interactions. You will track progress, provide product guidance, and partner with internal teams to deliver a smooth implementation experience. You will follow established procedures, document activity accurately, and escalate complex issues through the appropriate channels.

 

Job responsibilities

• Support clients with payroll onboarding, activation, implementation, servicing requests, and product support through phone and digital interactions
• Guide clients through key setup steps, timelines, and requirements to enable successful enrollment and activation
• Respond to inbound client inquiries and service requests, research and resolve routine issues, provide payroll product guidance, and connect clients with appropriate resources when additional support is required.
• Provide clear product and process guidance to support a strong client experience across the lifecycle
• Complete follow-ups to remove blockers, confirm next steps, and maintain momentum through activation
• Partner with internal teams to address client needs, resolve issues, and support business initiatives
• Document and track client interactions, onboarding activities, service requests, and implementation progress in accordance with procedures and service standards
• Follow risk management practices and applicable regulatory requirements during client support and servicing
• Identify complex issues and escalate through appropriate channels, providing clear context and documentation
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Required qualifications, capabilities and skills

• 1 year of experience in payroll support, client service, banking, cash management, treasury services, or a related business area
• Basic knowledge of payroll processes and/or financial products and services
• Strong verbal and written communication skills, including the ability to explain steps and requirements clearly
• Ability to manage multiple priorities while following established procedures and service expectations
• Proficiency navigating multiple systems and maintaining accurate, timely documentation of client interactions
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Preferred qualifications, capabilities and skills

• Experience supporting small business clients
• Experience supporting onboarding and implementation for a product or service
• Demonstrated ability to build productive relationships with clients and internal partners
• Strong organizational and time management skills
• Demonstrated professionalism, sound judgment, and attention to detail
• Ability to adapt to changing priorities and support new initiatives

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.