Program Support Specialist

Program Support Specialist

Eagles Wing/Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our mission is to provide world class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Eagles Wing/Redwood Family Care Network takes a zero tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the health and safety of the individuals we support. We take pride in our employees who share their passion to make a positive impact in the lives of others. We are looking for individuals who share our mission, vision, and core values.

Job Summary:

The Program Support Specialist is responsible for maintaining service recipient and staff records, preparing and auditing required documentation, assisting with data collection and communication, and ensuring timely and accurate processing of required reports and forms. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively with regional director, district managers, program managers, lead DSPs, and other team members.

Knowledge:

• Understanding state and federal regulations, including 245D documentation standards.
• Familiarity with office systems, digital filing, and basic HR or compliance recordkeeping.
• Knowledge of company policies, forms, and reporting timelines.

Skills Required:

• Excellent organization, accuracy, and time management skills.
• Strong written and verbal communication.
• Ability to maintain confidentiality and professionalism.
• Proficiency with Microsoft Office, Google Workforce and digital documentation systems.

Essential Functions:

• Maintain complete, accurate, and current service recipient and employee records.
• Complete and file all required 245D forms and documentation (admissions, authorizations, support plans, rights, medication records, etc.).
• Conduct quarterly audits of service recipients and staff files to ensure compliance.
• Assist with preparation and mailing of progress reports, team meeting packets, and satisfaction surveys.
• Track admission and discharge updates and report changes to management.
• Support monthly staff meetings by preparing required materials and maintaining attendance documentation.
• Maintain confidentiality of all personnel and service recipient records.
• Provide support and information to Program Managers, Lead DSP, and District Managers.
• Assist with additional administrative projects as assigned.

Education and Experience:

• High School diploma or equivalent and 18 years of age or older.
• At least one (1) year of administrative or clerical experience is required, preferably in healthcare, human services, or compliance-based settings.
• Experience with Microsoft Office Suite, Google Workspace, digital filing systems, and confidential documentation handling is preferred.
• Also qualifies with one or more of the following:
• 4 year degree and 1 year FTE direct care.
• 2 year degree and 2 years FTE direct care.
• Diploma (accredited postsecondary) and 3 years FTE direct care.
• Minimum of 50 hrs of education/training and 4 years FTE direct care under supervision of a staff person who is one of the above.

Benefits:

• Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• Tuition discount through Capella University