Service Support Specialist

At PowerTech, we keep the power on. From homes to businesses to industrial sites, our team makes sure critical systems run when it matters most. We’re a fast-growing company built by people who value hard work, innovation, and doing things the right way. If you’re looking for a place where you can learn real skills, grow quickly, and be part of a team that actually has your back, this is it. At PowerTech, your work matters, your voice is heard, and what you do makes a real impact every day. What We Offer: Company-paid medical insurance to support your health and well-being. Generous paid time off to recharge and relax. Six paid holidays for work-life balance. 401(k) with 4% company match to invest in your future. A thrivingcompany that values integrity, hard work, and pride in a job well done. Career growth through hands-on training, professional development, and advancement opportunities. A collaborative and supportive environment where teamwork and continuous learning are encouraged What You’ll Do Manage ServiceTitan backend operations, including maintaining the PriceBook, work orders, service requests, customer records, and operational reports. Provide backup support for technician dispatch and scheduling by assigning appointments and coordinating workload, location, priority, and technician availability. Serve as the primary point of contact for customers, responding to inquiries regarding scheduling, billing, service contracts, and work status while coordinating communication with technicians and internal teams. Process weekly billing, verify technician time, and maintain accurate job documentation. Manually process and enter payroll data. Manage recurring maintenance agreements, contract renewals, equipment registrations, and manufacturer portals. Track open work orders and support timely job completion. Coordinate materials, inventory updates, and project supply replenishment for service operations. Maintain general knowledge of permit requirements and assist with pulling permits for projects. Identify opportunities to improve scheduling, communication, and operational efficiency. Qualifications Required 2+ years of experience in project coordination, billing, scheduling, dispatch, or service operations within construction, electrical, mechanical, HVAC, generator, or a similar trade. Excellent organizational, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and problem-solving skills. Proficiency with Microsoft Office; experience with ServiceTitan or similar field service software is preferred. High school diploma or GED. Valid driver’s license and ability to pass motor vehicle record (MVR) screening. Successful completion of background check. Preferred Experience supporting field service or construction operations. Associate’s or “bachelor’s” degree in Business Administration, Construction Management, or a related field. Physical Requirements Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time. Frequent use of hands and fingers for typing, handling documents, and operating office equipment (e.g., computer, phone, copier, fax). Ability to move about the office to access files, supplies, office equipment, and assist visitors. Occasional lifting or moving of items up to 25 pounds (e.g., office supplies, packages). Clear vision and hearing required for reading documents, computer work, and communicating effectively in person and via phone. Ability to speak clearly and be understood in one-on-one conversations and during phone calls. What We Value Delivering stable, reliable, and high-quality work in every task. Responding positively to feedback, instructions, and constructive input. Asking thoughtful questions and seeking clarity to overcome challenges. Communicating proactively with leaders and peers about key updates or obstacles. Using time efficiently and taking initiative when workload allows. Offering help to colleagues and contributing to a team-first culture. Working with minimal supervision while demonstrating self-motivation and accountability. Maintaining dependable attendance, punctuality, and a strong on-site presence when needed. Approaching communication with respect, empathy, and professionalism. Fostering collaboration, trust, and a positive workplace environment. Embracing continuous learning and professional growth. Demonstrating sound judgment and problem-solving skills under pressure. Adapting quickly to shifting priorities or changing environments. Taking ownership of actions, outcomes, and contributions to company goals. Showcasing resilience, follow-through, and a solutions-oriented mindset. PowerTech is committed to providing equal employment opportunities in an inclusive and respectful workplace. We make all employment decisions based on qualifications, merit, and business needs without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, marital or family status, age, veteran status, disability, genetic information, political affiliation, or any other characteristic protected by applicable laws. PowerTech is proud to foster a work environment that values diversity and prohibits discrimination or harassment of any kind. #J-18808-Ljbffr