Re-entry Services Program Manager

Job Description

Job Description

Re-entry Services Program Manager

Washington, D.C. 

ABOUT CHANGING PERCEPTIONS: 

At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington D.C. metropolitan area. We achieve this through hands-on and authentic mentoring, guidance, training, networking, and providing other essential support and referrals to needed services. We understand the importance of building a brighter future for returning citizens and their loved ones and are committed to providing the necessary resources and support to help them achieve their goals. With our expanded programmatic offerings and partnerships, we aim to make a meaningful impact in the lives of returning citizens and their families.

ABOUT THE ROLE:
The Program Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Changing Perceptions’ direct service programming. Reporting to the Chief Program Officer, the Program Manager is responsible for supervising case managers, providing oversight of participant services, and ensuring accurate, timely, and compliant documentation within the organization’s case management system. This role serves as the connective tissue between program design and day-to-day implementation—supporting staff performance, strengthening service delivery, and ensuring that participant data, case notes, and outcomes align with internal standards, funder requirements, and best practices in trauma-informed care.

WHAT YOU’LL DO: 

As the Re-entry Services Program Manager, you will:

Program & Staff Supervision

• Provide direct supervision, coaching, and performance management for case managers
• Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals.
• Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth.
• Identify training needs and support ongoing staff development in trauma-informed care, documentation standards, and service delivery.

Case Management System Oversight & Data Integrity

• Oversee accurate, timely, and compliant data entry in the organization’s case management system.
• Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies and funder requirements.
• Ensure staff adherence to documentation timelines, data standards, and confidentiality requirements.
• Collaborate with leadership to improve workflows, reporting processes, and system utilization.

Program Quality & Compliance

• Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models.
• Support program reporting, audits, and monitoring efforts by ensuring documentation readiness and data accuracy.
• Identify trends, gaps, or risks in service delivery and recommend improvements to enhance participant outcomes.

Cross-Functional Collaboration

• Serve as a key liaison between frontline staff and senior leadership, elevating operational insights and recommendations.
• Contribute to program planning, evaluation, and continuous improvement efforts.

Community & Organizational Contribution

• Participate in team meetings, training, and organizational planning sessions.
• Support a positive, accountable, and mission-aligned team culture rooted in equity, respect, and transparency.
• Represent Changing Perceptions professionally in internal and external settings as needed.

WHAT WE’RE LOOKING FOR:
Changing Perceptions may be the right fit for you if: 

• You have a Bachelor's degree in Human Services or Social Work.
• You have 3-5 years of experience in a program manager role or equivalent 
• You have experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment.
• You have a strong working knowledge of case management systems (Apricot, a plus), documentation standards, and data quality oversight.
• You are highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership.
• You are committed to trauma-informed, equity-centered, and participant-driven service delivery.
• You can balance compliance requirements with compassion and human-centered leadership.
• You communicate clearly, professionally, and effectively across diverse teams.
• You are adaptable, solutions-oriented, and motivated by continuous improvement.

WHAT YOU WILL GET: 

• A competitive salary of $70,000 per annum.
• Healthcare plans through Kaiser Healthcare Foundation (up to 50% costs covered by employer)
• Vision & Dental Plans through Principal Financial (100% of costs covered by employer)
• Long-term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer)
• Full Service EAP through Principal Financial 
• A supportive and collaborative work environment.
• A competitive hybrid work model with in-office days on Tuesday, Wednesday and Thursday.

Changing Perceptions, Inc. does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other Changing Perceptions, Inc. is deeply committed to fostering an inclusive and equitable work environment. We uphold a policy of equal opportunity employment and ensure all hiring decisions are guided by our internal policies and principles of fairness. Our organization does not tolerate discrimination of any kind and makes employment decisions without regard to race, color, creed, ethnicity, national origin, gender, gender identity or expression, sexual orientation, socio-economic background, age, physical or mental disability, veteran or military status, religion, political affiliation, marital or familial status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

We value the diverse perspectives and experiences that each individual brings to our team, as they are essential to achieving our mission. Changing Perceptions is dedicated to creating a workplace where all individuals feel respected, empowered, and supported in their professional growth. protected by state, federal, or local law.