Library - Literacy Associate II

JOB SUMMARY Under direction of the Literacy Coordinator(s) the Literacy Associate 2 performs a variety of moderately complex technical paraprofessional duties in support of various sections/functions of Literacy Services. Hours per Week 30 PRIMARY RESPONSIBILITIES An individual must be able to perform each essential duty and responsibility satisfactorily. Conduct learner orientations Perform assessments for adult entering the Literacy program, tutor training and coaching. Provide customers service Maintain records with timely and accurate data entry Provide individual and small group instruction to support student learning Perform phone and reception duties Assist with outreach to the community Other duties as assigned Requirements H.S. Diploma or GED; Bachelor Degree preferred, experience in Literacy, Education, Social or Human Services, or related field. ESL certification such as a TESOL, CELTA, or TEFL is a plus. An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and or/work experience required. Ability to work a regular schedule that may include a combination of days, evenings and weekends Knowledge of Microsoft Office Suites, and Zoom Excellent customer service skills both written and verbal with emphasis on compassion, patience, and tact when working with individuals with diverse backgrounds English / Spanish preferred Able maintain confidentiality, demonstrated focus on the program mission and goals Physical Requirements Must be able to move from place to place within the location; lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system. Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork. Benefits Health Care Plan (Medical, Dental & Vision) Tuition Assistance Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long-Term Disability Training & Development Wellness Resources EEO STATEMENT The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr