Customer Care Representative - Call Center

Job Description

Job Description

High growth national logistics company specializing in the home delivery segment seeks candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. You must have a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. In addition, you must have a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Key Job Functions

• Answer, direct, support and resolve incoming calls and concerns

• Track customer interactions and transactions using organized, effective and concise documentation within customer database

• Listen to customer concerns and complaints with the goal of identifying the causes of the problem

• Select appropriate responses to customer issues and work quickly to resolve them

• Cross train with other departments

• Other Duties as assigned

Education/Experience Requirements:

• A minimum of 2 -4 years of Customer Service

• Flexibility to work different shifts (including evenings, weekends, or holidays)

• Willingness to participate in training before hire and on-the job

• Excellent listening skills and an empathetic voice and manner

• Dedication to customer satisfaction

• Basic knowledge of computer software and office systems

• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

• Familiarity with all of the goods and services offered by the company

Skills and Competencies:

• Must have Interpersonal and customer service skills

• Must have Analytical and problem-solving skills

• Must Multitasking and organizational skills

• Must have the Ability to answer a high volume of calls and/or emails daily

• Must have the Ability to share work among a customer service team

• Must be Attentive and patience

• Must have Ability to find the positive in any situation

• Must have Strong/successful interpersonal relationship skills

• Strong oral and written communication skills

• Demonstrated excellence as an empowering leader with strong coaching and mentoring skills.

• Must have a strong work ethic with a professional, positive attitude

• Creative problem-solving skills and ability to evaluate multiple solutions to make sound decisions

COME GROW WITH US!

\nCompany Description

Your customers depend on timely delivery, Damage-Free handling, and professional delivery personnel.
Every delivery is focused on the customer having a positive delivery experience.

Company Description

Your customers depend on timely delivery, Damage-Free handling, and professional delivery personnel.\r\nEvery delivery is focused on the customer having a positive delivery experience.