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Event Sales Manager

$75.26k
Full-time

Muckleshoot Casino Resort

WHAT'S IN IT FOR YOU  



  • Competitive salary starting at $75,256.74 - DOE, with commission potential, this role offers motivated sales professionals the opportunity to earn well into six figures while representing one of the Pacific Northwest's premier entertainment and event destinations.


  • Discretionary performance bonuses 2x a year !


  • Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.



  • Complimentary meals and covered team member parking.



  • Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.


  • Company-paid gaming licenses (Class A & Class B).


  • A variety of additional voluntary benefits and retirement plans


WHAT YOU’LL DO


  • Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.

  • Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.

  • Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.

  • Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.

  • Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.

  • Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.

  • Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.

  • Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.

  • Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.

  • Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.

  • Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.

  • Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.

  • Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.

  • Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.

  • Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.

  • Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.

  • Engage guests, team members, and vendors with a professional and friendly demeanor.

  • Performs other duties as assigned. 

WHAT YOU’LL BRING


  • Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.

  • Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.

  • Demonstrated success achieving sales goals, revenue targets, and business development objectives.

  • Experience negotiating contracts and pricing agreements while maintaining strong client relationships.

  • Knowledge of banquet operations, catering services, event planning, and hospitality operations.

  • Experience managing multiple events simultaneously in a fast-paced environment.

  • Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.

  • Ability to obtain a Class III A gaming license.

  • Must maintain a valid WA State Health Card/Food Handlers Permit.

  • Must maintain a valid Liquor Service Permit.

How YOU’LL be successful


  • Demonstrate exceptional relationship-building skills that create lasting partnerships with clients and community organizations.

  • Consistently achieve or exceed established sales goals, revenue objectives, and booking targets.

  • Deliver exceptional guest service by anticipating client needs and providing personalized event solutions.

  • Effectively negotiate contracts while balancing guest satisfaction and business profitability.

  • Demonstrate excellent organizational and time management skills while coordinating multiple events and deadlines simultaneously.

  • Build collaborative partnerships across departments to ensure seamless communication and flawless event execution.

  • Exercise sound judgment and effective problem-solving skills in a fast-paced hospitality environment.

  • Maintain a high level of professionalism, integrity, and confidentiality when working with clients and business partners.

  • Demonstrate strong written and verbal communication skills, including professional presentations and client negotiations.

  • Utilize CRM systems, reporting tools, and sales analytics to manage pipelines, forecasting, and client relationships.

  • Adapt quickly to changing priorities while maintaining attention to detail and service excellence.

  • Work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

  • Experience within a casino resort, destination resort, luxury hotel, convention center, or entertainment venue.

  • Experience selling weddings, corporate meetings, conventions, and large-scale social events.

  • Established relationships within the Pacific Northwest hospitality, tourism, or event planning community

Vacancy posted more than 2 months ago
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