Account Service Administrator

Account Service Administrator

Fully Remote REMOTE 2026 - Wilmington, OH 45177

Overview

Level Entry Job Shift Day Category Admin - Clerical

Description

Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values.

Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.

• Work order creation, dispatching and closure processes for designated client(s).
• Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked.
• Routinely tracked and reported on work orders.
• Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.
• Communicate with clients to collect service requirements and schedule services.

• Coordinate scheduling of services provided by OEMs and third-party vendors.
• Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.
• Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.
• Compile, sort and enter various forms of data into different reports for customer and EMSAR management.
• Close all work orders in the operating system for FSE's with out logs to Service Max.
• Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in
• May review work of others
• In absence of manager, will be provided autonomy to make independent decisions.
• Take on new projects as requested
• Other duties as assigned

Qualifications

The Account Service Administrator will be an integral member of the team but also must be willing and able to take direction and have a desire to learn. The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.

Analytical - the individual synthesizes complex or diverse information.

• Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations in telephone environment.
• Computer Skills-Competent knowledge of Excel, Word, E-mail, web access, and other various programs.
• Leadership-Ability to handle disconnected data and requests in a changing and dynamic atmosphere.

Quality management - the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

• Judgment -the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Planning/Organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security- the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Team work - Ability to work in a collaborative style.
• Organizational skills- Ability to work under tight deadlines and handle multiple, detailed oriented tasks.

Minimum Qualification Requirements:

• 2-5 years' experience in call center environment
• High School diploma or equivalent
• Ability to work under moderate supervision
• Ability to use multi-line phone system
• Ability to operate computers, phones and other office equipment.
• Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.)
• Comfortable working under pressure and on deadlines.
• Ability to follow detailed, defined procedures
• Able to work in a fast-paced environment and respond to last minute changes.