Customer Service Associate

Job Description

Job Description

We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.

In this role you will:

• Process customer orders received via phone and email and acknowledge order status with customers
• Manage a high volume of communication from customers via phone and email
• Work collaboratively with the wholesale operations team to meet customer and production needs
• Learn to quote standard and customized customer orders in support of the sales team

Requirements

Background and Experience Required:

• Effective communication skills and the ability to interact professionally with customers and team members
• Attention to detail and a commitment to delivering high-quality work
• Excellent problem-solving skills and the ability to troubleshoot customer service issues
• Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook

Bonus points if you have:

• Experience in the glass, construction, or manufacturing industry
• A desire to learn how to use new software programs, including ERP and CRM systems

Benefits

· Health Insurance

· Dental Insurance

· Vision Insurance (optional)

· Life Insurance

· 401k with company match up to 4%

· Paid Time Off

· Employee discounts

· Accident Insurance (optional)