System Operations Supervisor (Dispatch)

Job Description

Job Description

Do you want to have a career that is responsible for ensuring reliable electricity to your community? Farmers EC is currently seeking an  System Operations Supervisor to join our rapidly growing electric cooperative.

 

The System Operations Supervisor oversees all aspects of the cooperative's system communications, delivering a responsive and reliable flow of information between members, field crews, staff, other utilities, and emergency personnel. This position plays a critical role in managing dispatch operations and ensuring the quick resolution of both planned and unplanned system disturbances.

 

Key Responsibilities

• System Operations & Dispatch: Supervise system operators and coordinate switching operations to maintain continuous, reliable power distribution.
• Outage & Emergency Response: Process outage calls, direct response crews to remedy power interruptions, and ensure full compliance with the cooperative’s Emergency Operations Plan.
• Grid Monitoring & SCADA: Utilize SCADA and Outage Management Systems (OMS) to monitor grid conditions, analyze outage data, and operate electrical equipment remotely to mitigate threats and improve system reliability.
• Compliance & Mapping: Oversee daily logs, power system diagrams, and system map updates. Compile key data for regulatory reporting to bodies including the PUC, NRECA, and ERCOT.
• Field & Member Coordination: Manage Texas 811 utility locate requests, relay critical instructions to field crews, and resolve member inquiries or complaints with superior customer service.
• Team Leadership: Train, motivate, and evaluate operations system personnel to ensure high productivity and professional growth.

Qualifications & Requirements

• Experience: Minimum of 5 years of progressive experience in a utility or cooperative environment with responsibilities in communications, engineering, or system operations.
• Education: Associate degree required; a bachelor’s or higher degree in a related field is preferred and may substitute for years of experience.
• Skills & Abilities: Analytical mindset with the ability to remain calm, composed, and effective under high-stress, fast-paced situations. Strong organizational, problem-solving, verbal, and written communication skills.
• Technical Proficiency: Proficient with personal computers, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), and Crystal Reports. Knowledge of SCADA, OMS, and backfeeding/switching procedures is strongly desired.
• Licensing & Safety: Valid driver's license required. Solid understanding of industry safety rules, regulations, and first aid practices.

Position & Compensation Details

• Compensation & Benefits: Competitive salary based on experience, alongside paid training, comprehensive health insurance, generous paid time off (PTO), paid holidays, a retirement pension plan, and a 401(k) plan.
• Work Environment & Schedule: Based out of a standard office setting with occasional outdoor field requirements during severe weather. Requires flexibility for irregular hours, weekends, holidays, emergency outage response, and participation in the "Supervisor On-Call" rotation .

ABOUT FARMERS ELECTRIC COOPERATIVE

Formed in 1937 to bring electricity to the rural areas of Northeast Texas, we are a rapidly growing electric cooperative that provides a safe, reliable, and affordable power supply along with consistently good service to more than 75,000 co-op members in the fast-growing region spanning 12 counties. More than an electric power utility, we're an electric cooperative. We are a community-based organization that is locally owned and operated. Our members have a voice in our policies and practices. With careful management of resources, dedicated employees, and strategic planning, we’ve managed to keep our electricity prices low and our service reliability high.

Our employees are our neighbors and yours, working to improve the quality of life in the communities we serve. We’re always on the lookout for more talent. Besides a great job with a powerful purpose, working for us allows our employees to work for a company that puts the needs of its members and the community first. We believe that our electric cooperative is a great place to work and we’re confident that you will too.