Program Manager

Initiative: Business Banking BRH Rebuild Locations: Minneapolis, MN or New York, NY Role Summary The Program Manager will lead a multi‑workstream rebuild of the Business Banking Branch Relationship Hub (BRH) platform. This role requires strong program governance, cross‑functional coordination, and mid‑level banking domain expertise. The Program Manager will partner closely with business, technology, operations, and risk teams to deliver a modernized BRH ecosystem that improves branch efficiency, customer experience, and operational controls. Key Responsibilities Program Leadership — Drive end‑to‑end planning, execution, and delivery of the BRH rebuild program, ensuring alignment with business banking strategy. Cross-functional Coordination — Manage collaboration across product, engineering, operations, risk, compliance, and branch leadership. Roadmap Management — Build and maintain program roadmaps, milestones, dependencies, and risk mitigation plans. Stakeholder Communication — Provide clear, concise updates to senior leaders and steering committees. Requirements Oversight — Translate business banking and branch needs into actionable requirements and ensure traceability through delivery. Vendor & Partner Management — Coordinate with external vendors and internal technology partners to ensure quality and timely deliverables. Operational Readiness — Support change management, training, and rollout planning for branch and business banking teams. Governance & Compliance — Ensure adherence to enterprise governance frameworks, risk controls, and regulatory expectations. Required Qualifications 5–8+ years of program or project management experience within banking or financial services . 2+ years of experience in program management is required. Experience managing complex, multi‑workstream programs with both business and technology components. Working knowledge of business banking processes , including onboarding, servicing, credit workflows, or branch operations. Proficiency with program management tools (Jira, Clarity, MS Project) and structured methodologies (Agile, Waterfall, hybrid). Strong communication and stakeholder management skills. Ability to work hybrid / on‑site in Minneapolis, MN or the New York Metro area. Preferred Qualifications Experience supporting business banking , SMB lending , or branch modernization initiatives. Familiarity with regulatory requirements such as KYC, AML, and lending compliance. Background with enterprise workflow platforms or CRM systems used in banking. PMP, PMI‑ACP, or similar certification. Success Indicators Predictable delivery of BRH rebuild milestones. Strong cross‑functional alignment and stakeholder satisfaction. Effective risk and issue management. Improved branch efficiency and user experience. #J-18808-Ljbffr Incedo Inc.