Rehab Services & TBI Outpatient Program Manager

DescriptionSUMMARYWe are currently seeking a Rehab Services & TBI Outpatient Program Manager to join our team. This fulltime role will work days.Purpose of this position: Ensures clinical, operational, and financial success of entities by meeting financial and clinical goals of responsible areas. Assumes complete responsibility of the business. Responsible for integrating all appropriate department standards into operations. Collaborate with all responsible team members medical director, administration, and leadership. Leads, collaborates, coordinates, implements, evaluates and improves Hennepin Healthcare System’s Traumatic Brain Injury Outpatient Program for high quality outcomes for individuals with traumatic brain injury. Works with and supports the multidisciplinary care team, overseeing the CARF accreditations, and engages physicians and patients in the growth, development and sustainability of efficient, effective, and value-added services.RESPONSIBILITIESExhibits leadership behaviors that support staff to take responsibility, authority, and accountability for decision making related to patient careOversees the complete scope of operations (i.e. administrative and operational activities) for rehabilitative therapy services across the hospital’s continuum, including inpatient and outpatient servicesApplies and interprets hospital personnel policies and practices to all employeesParticipates in development projects as assigned within the hospitalIs responsible for the department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standardsIs responsible for the department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standardsLead the planning, development, implementation, and evaluation of the Traumatic Brain Injury Outpatient Program in order to meet all (3,000+) Commission on Accreditation of Rehabilitation Facilities (CARF) Outpatient TBI Program standardsCo-chairs the following meetings with Medical Director dyad and ensures agendas and minutes are distributed prior to the meeting: TBI Outpatient Program Leadership, TBI Outpatient Program Providers, TBI Program Clinical Operations/ Excellence CouncilRecruits, selects, hires, trains, and evaluates team members; monitors and ensures team members understand and comply with organizational standards, competency requirement policies, procedures, and regulationsConducts performance appraisals for all direct-report team membersDevelops and implements staff recruitment and retention plansOversees employee engagement action plans/goalsMonitors payer requirements and ensures appropriate mechanisms for accurate coding, coverage, and paymentsCollaborates with finance and regulatory agencies to ensure pay standards metEstablishes system for coding, documenting, charging, and billing of servicesEnsures appropriate prior authorization processes are established and implementedOversees quarterly coding/billing audits for the TBI Outpatient ProgramEstablishes and monitors department budget and volume statistics. Monitors and achieves budget. compliance through effective use of resources and adheres to productivity standardsCompletes benchmarking on key department metrics on a regular basis. Updates department standards as appropriateOversees and develops efficient and effective operational staffing plans for all areas of responsibilityIs responsible for the fiscal management of the departments; ensures proper utilization of the organization’s financial resourcesIs responsible for materials management (capital, equipment, supplies) and tools needed for team members to complete workSupports learning for department team members by coaching and encouraging involvement in educational and developmental opportunities. Provides continuing educational services to hospital departments and medical residents pertaining to rehabilitation servicesMaintains own and department professional growth and development through seminars, workshops, and professional affiliationsEnhances team success through utilization, education, and development; participates in strategic meetingsResponsible for ensuring implementation of all safety/infection control policies and procedures, including ongoing team member education and trainingDevelops and implements department goals and strategies based upon the organizational plan. Measures and monitors activities to assure attainment of established outcomes and innovation related to quality, safety, effectiveness of provision of therapy servicesPlans, organizes, and directs departmental activities for the treatment of patientsDevelops goals and objectives, establishes, and implements policies and procedures for department operationDevelops programs to meet current needs; reviews department performanceEffects changes as needed to improve services provided and assures compliance with regulatory requirements; keeps administration informed of department activities, needs, and problemsConsults with and advises administration on matters relating to operations and programsLeads systems-focused quality improvement projects to ensure conformance to CARF standardsEnsures standards of practice set by professional organizations, state license and accreditation bodies, and prepares for site visits: TJC, DPH, OSHA, CARFStrategic LeadershipLeads the development of short term and long-term plans with physician dyad partner to enhance program growth and developmentEstablishes a mechanism to ensure ongoing communication regarding the TBI Outpatient Program with the multidisciplinary team, and stakeholder departments across the organizationLeads the development, implementation and ongoing evaluation of the TBI Outpatient Program visual management system with an emphasis on growth, quality, financial and patient satisfactionIdentify industry trends, new technology, IS&T Projects, certifications or modifications needed to enhance program, care and services for TBI Outpatient Program patientsSupports and leads organizational change activitiesIn partnership with Compliance, Quality/Safety, Facilities, Emergency Preparedness, Health Equity, Coding & Billing, Human Resources, Population Health & Finance, ensures conformance to the organization-wide CARF standards (Section 1)Leads the Performance Measurement & Management monitoring and QI work for the TBI Outpatient Program with annual objectives in the following: clinical outcomes, patient experience, financial sustainability, program efficiency, partnership experience, service accessSeeks strategic marketing and/or community partnership and outreach opportunities to build and maintain strong community relationships for the TBI Outpatient Program & Rehab TherapiesMaintains Interdisciplinary RelationshipsCreates a caring culture that fosters positive, effective staff-patient relationships and positive collaborative interdisciplinary relationships with families, providers, and other members of the healthcare team across the continuum of careActively participates in leadership meetingsIntegrates with other departments as appropriate to promote growth initiatives, and to inform staffing needs to ensure balanced access and throughput across the TBI program and facilitate efficient systems across the organizationMaintains close liaison and positive working relationships with hospital/ IP rehab, and administrators, and facilitate collaboration to ensure effective patient flowQualificationsQUALIFICATIONSMinimum QualificationsBachelor’s degree from an accredited program in therapy (Master’s degree preferred)Five years of clinical experiencePreferred QualificationsMaster’s degree in rehabilitation related field2-4 years of experience in leadership including program planning, administration, or project management5+ years clinical practice experience in a hospital or hospital-based therapy areaKnowledge/ Skills/ AbilitiesEffective leadership, communication, collaboration and organizational skillsAbility to develop, monitor and evaluate clinical protocols, standards of care, policies and procedures and other documents related to patient careExperience developing programs and working with cross functional teams across the continuum of care from prevention, to clinic, to hospital based careExperienced/ skilled in conflict resolutionHistory of working independently, with minimal supervisionExperience working with physician practice operationsKnowledge of relevant corporate compliance laws, healthcare regulations and organizational policiesKnowledge and experience with LEAN Process Improvement & Management methods and toolsDrive for resultsWorking knowledge of continuous quality improvement principlesAbility to analyze, distill and display data and draw conclusions to drive quality & strategic outcomesLicense/CertificationsLicensure or certification in therapy by the State of MN and Certified by National Association (APTA, AOTA, ASHA)Job Level: ManagerEmployee Status: Regular