Remote Customer Service Representative

Position Details Position:Senior Customer Service Representative Location:Remote (Work from Home) - Contiguous U.S. only Duration: 6 Months contract Pay Rate:$17.00/hour Role Overview Representatives will support the Vermont Health Insurance Exchange (VT HIX)by assisting callers with: Health insurance enrollments and coverage changes Medicaid and Marketplace plans Eligibility and financial assistance questions Healthcare coverage and benefit inquiries Documenting customer interactions while handling inbound customer service calls Minimum Qualifications High School Diploma or GED 1-3 years of customer service experience Strong communication skills Ability to navigate multiple systems while speaking with customers Training Requirements Monday-Friday | 8:00 AM - 4:30 PM ET 100% attendance is required during training and residency Cameras must remain on throughout training No pre-scheduled appointments during training or residency Equipment Requirements (BYOD) Candidates must provide their own: Windows or Mac computer (no Chromebooks) Webcam Wired USB headset with microphone Wired Ethernet internet connection Equal Opportunity Employer / Disabled / Protected Veterans Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. Reasonable Accommodation We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. E-Verify Program AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Fair Chance We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr AppleOne Employment Services