Customer Service Representative

Job Description

Customer Care Advocate (Dental Benefits Support) $20.00 per hour | 3-Month Contract | Remote | Cary, NC Area (Must Reside Within 50 Miles)

Launch your next opportunity with a leading insurance organization while making a meaningful impact on customers every day.

initially 6-8 weeks onsite till training and then remote

We're seeking customer-focused professionals who thrive in a remote environment and enjoy solving problems, helping others, and delivering exceptional service experiences. If you're self-motivated, accountable, and able to work independently while maintaining a high level of customer care, we'd love to hear from you.

This is an initial 3-month contract assignment paying $20.00 per hour , offering the opportunity to gain valuable experience supporting customers with their dental benefits and coverage needs.

About the Role

As a Customer Care Advocate , you will serve as the first point of contact for customers and dental providers, assisting with questions related to dental coverage, claims, benefits, and policy information. Through empathy, active listening, and strong problem-solving skills, you'll help customers navigate important decisions while creating positive and memorable experiences.

Success in this role requires individuals who are comfortable working independently in a remote environment while staying engaged, productive, and customer-focused. We are looking for self-starters who take ownership of their work, manage their time effectively, and consistently deliver exceptional service with minimal day-to-day supervision.

What You'll Do

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• Support customers and dental providers through inbound phone calls and email inquiries
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• Assist with dental claims, benefit questions, coverage details, and policy-related requests
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• Research and resolve customer concerns accurately and efficiently
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• Process customer transactions and coordinate requests with internal departments when needed
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• Build trust and strengthen customer relationships through empathy, professionalism, and effective communication
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• Navigate multiple systems and applications simultaneously to provide complete and timely solutions
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• Deliver a high-quality customer experience on every interaction
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• Work independently from your home office while maintaining productivity, accountability, and service excellence
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Required Qualifications

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• High School Diploma or GED
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• Minimum 1 year of remote call center or customer service experience
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• Proven ability to work independently in a remote environment with strong time management and accountability
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• Demonstrated success managing workload and performance expectations while working from home
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• Reliable wired high-speed internet connection (minimum 100 Mbps download / 20 Mbps upload; WiFi not compatible)
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• Strong computer skills with the ability to navigate multiple screens, systems, and applications simultaneously
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• Experience working with Microsoft Word, Excel, Outlook, and CRM platforms
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• Excellent communication, listening, and problem-solving skills
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• Ability to remain professional, empathetic, and customer-focused in a fast-paced environment
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Preferred Qualifications

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• 2+ years of call center or customer service experience
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• Experience supporting insurance, healthcare, dental, or benefits-related customers
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• Previous experience working in a dental office
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• Salesforce experience
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• Strong keyboarding and multitasking abilities
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• Exceptional verbal communication skills with a passion for helping others
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What Makes You Successful

We're looking for individuals who:

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• Enjoy helping people and solving problems
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• Are naturally empathetic and patient
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• Can work independently without sacrificing collaboration or service quality
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• Take initiative and ownership of customer issues
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• Adapt quickly to changing priorities and business needs
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• Stay organized and productive while working remotely
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• Consistently deliver results in a self-directed work environment
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Training & Schedule

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• Paid onsite training for the first 8 weeks
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• Training schedule: Monday-Friday, 8:30 AM-5:00 PM EST
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• Following training, schedules may fall anywhere between 8:00 AM and 11:00 PM EST , Monday-Friday, based on business needs
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• Flexibility to work a variety of shifts is required
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• Monthly in-office engagement day required
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Location Requirement

Candidates must reside within 50 miles of Cary, North Carolina (27513) and be able to attend onsite training and periodic in-office events.

Why Apply?

✅ $20.00/hour pay rate

✅ Initial 3-month contract opportunity

✅ Remote work environment

✅ Comprehensive paid training program

✅ Valuable experience with a recognized industry leader

✅ Meaningful work helping customers every day

✅ Supportive and collaborative team culture

✅ Opportunity to expand customer service, insurance, and healthcare industry experience

Ready to Apply?

If you're an independent, customer-focused professional who thrives in a remote setting and enjoys helping people solve important issues, apply today and take the next step in your customer service career.