City Rise Safety - Dispatch Coordinator (PM Shift 3p-12a)

Job Description

Job Description

City Rise Safety

Job Title:  Dispatch Coordinator

Shift: 3pm – 12am

Reports To: Dispatch Manager

Employment Type: Full-Time / Non-Exempt 

Salary Range: $28.00-$32.00/ hour

Location: Fremont

About Us: 

We are a well-established and growing company offering a competitive salary and great benefits package for the right candidate. We service all California from multiple locations.  We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents.  We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs.

POSITION SUMMARY:

The Dispatch Coordinator is responsible for accurately receiving, recording, and entering all customer job requests into the scheduling system. This role also provides support with scheduling and dispatch operations.

Success in this position requires strong communication skills, a customer-focused mindset, and the ability to analyze information quickly and accurately in a fast-paced environment.

POSITION DUTIES:

• Answer and manage incoming phone calls
• Take and process job orders
• Monitor and review incoming emails
• Enter job orders into the scheduling system with accuracy and attention to detail
• Reconcile scheduled job orders to ensure data integrity within the system
• Submit internal inventory requests as needed
• Maintain electronic filing systems
• Coordinate hotel accommodations for field crews when required
• Review job locations to determine Traffic Control requirements
• Review and interpret traffic control plans
• Assist with scheduling, routing, and dispatching as needed
• Collaborate with all departments and locations to ensure accurate scheduling and job support
• Create purchase orders as needed
• Coordinate equipment deliveries and rentals as required
• Perform other duties as assigned

QUALIFICATIONS:

• High School diploma or equivalent preferred
• Prior dispatch experience in the traffic control industry or similar field required
• Proficiency in computer systems and software (MS Office including Excel and PowerPoint, telematics platforms, Microsoft 365 tools, Salesforce)
• Typing speed of 40–50 WPM minimum preferred
• Strong problem-solving and critical thinking skills
• Excellent customer service and communication skills
• Positive, solutions-oriented attitude, especially under pressure
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Able to work both independently and within a team setting
• Strong interpersonal, analytical, and leadership skills
• Bilingual (English/Spanish) preferred but not required
• Flexibility to work nights, weekends, and varying schedules as needed

Compensation and Benefits:

• Competitive pay based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, sick leave, and holidays.
• Chiropractic and Acupuncture.
• Flexible Spending Account
• Company paid Basic Life and AD&D Insurance
• Employee Assistance Program
• Travel reimbursement.
• Opportunities for ongoing professional development and training.

City Rise Safety, LLC. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to fostering a respectful, inclusive, and compliant workplace that values the contributions of all employees, union and non-union alike, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other status protected by applicable law.

Employment is contingent upon verification of legal authorization to work in the United States and successful completion of a criminal background check, if applicable and consistent with California law, as well as any required drug screening conducted in compliance with applicable state and local laws.