Banquets Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates! As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including: • 401k with a company match and immediate vesting after 90 days of service • Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household • Extensive training programs for hospitality and non-hospitality skillsets • Pet insurance discounts • Discounts at hundreds of properties nationwide in the Pyramid Global portfolio Additional Full-time Benefits: • Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance • Tuition/education reimbursement eligibility after 12 months of service What you will have an opportunity to do: JOB TITLE: Assistant Banquet Manager CULTURE & CHARACTER: All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations: Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily. Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other. Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do. Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity. Excellence - We always strive to make today a little better than yesterday. JOB DESCRIPTION: We are looking for a top-notch Banquet Manager to lead a variety of high-end events throughout the year aligned with our world-class Howdy Hospitality. The Banquet Manager will supervise the overall operations for the food and beverage services required for on-site catered events and off-site catered events, which include food service, beverage service, and event set-up. COMPENSATION & BENEFITS: Salary dependent on experience. 10% - 15% incentive compensation bonus eligibility based on meeting annual performance metrics. Relocation reimbursement up to $5,000.00. Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties. SCHEDULE: The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Full-time: 40+ hours per week depending on level of business forecasted Days of week/weekend scheduled will vary depending on level of business forecasted. ESSENTIAL FUNCTIONS: Lead onsite and offsite banquet and catering events with the help of the Assistant Banquet Manager. Implement all policies and procedures within the Banquets and Conference Services team. Determine and schedule staffing levels needed to ensure maximum guest satisfaction per event and determine if contract labor is necessary. Work with the Director of F&B to oversee the progress of budgetary objectives for Banquets and Conference Services departments and communicate those objectives to the appropriate leadership. Control applicable expenditures as necessary. Interview applicants for positions within the area of responsibility to maintain a high level of qualified, dependable, high-character team members. Execute and track necessary coaching and counseling for all Banquets and Conference Services Team Members in a timely manner. Conduct evaluations of team members as defined by the Texas A&M Hotel and Conference Center career conversations process. Maintain updated personnel files with Human Resources. Documents for personnel files include coaching and counseling, career conversations, positive recognition, and other applicable records of performance and tracking. Ensure accurate client billing systems to maximize the highest possible revenue for the Texas A&M Hotel and Conference Center. Responsible for the capital plan of the conference areas and its equipment. Maintain and update all capital expenditures as needed. Supervise uniform compliance and control. Conduct Coaching and counseling conversations with team members as required. Attend and schedule all meetings as required including BEO meetings, staff meetings, labor standard calls, monthly department meetings, etc. Maintain open communication within the Banquets and Conference Services teams and with other operation departments as applicable for the successful execution of responsibilities. Ensure that all front and back of the house areas are maintained in a neat, clean, and orderly fashion. Lead the coordination of assistance from engineering, culinary, and other departments in this objective as necessary. Ensure all Liquor, Beer, Wine orders are submitted to be ordered for each event with a bar. Work with conference service team to ensure all rooms are set in accordance with the BEO and the hotel standards. Work with Captains and servers to ensure all breaks are set on time in accordance with hotel standards and all breaks are refreshed prior to running out. What are we looking for? QUALIFICATIONS: High school graduate or equivalent required; degree or certification in hospitality preferred Four years’ experience in Banquet and Conference Services in a hotel, conference center, or other similar environment, as well as experience in offsite catering events. Two or more years managing a team of ten people or more. Strong organizational, prioritization, and communication skills. Attention to detail and top-notch customer service. Ability to maintain efficiency, focus, accuracy, and professionalism in an active, fast-paced work environment. Basic computer skills including Microsoft Office, F&B platforms, scheduling platforms, purchasing and receiving platforms, and point of sales systems. Compensation: $70000.00 - $90,0000.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.