Medical Reception/Front Desk

Job Description

Job Description

Front Desk Receptionist (Bilingual English/Spanish)

About Us

NeoClinical Research is a growing clinical research center dedicated to advancing medicine through high-quality clinical trials. We are seeking a friendly, organized, and professional Front Desk Receptionist who enjoys working with people and thrives in a fast-paced healthcare environment.

This role is often the first impression our patients, sponsors, and visitors have of our organization. We are looking for someone who is welcoming, dependable, detail-oriented, and committed to providing exceptional customer service.

Job Functions/Tasks:

1. Answers the phone and responds appropriately by routing the call to the correct person or taking a message.

2. Greets patients upon arrival and initiates completion of required forms

3. Maintains clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.

4. Calls patients to confirm appointments, follows up on patients who are late or do not keep their appointment

5. Maintains schedule and informs office staff of schedule changes

6. Updates computer database and enrollment logs

7. Maintains office supplies, kitchen supplies, etc. and orders/purchases as necessary

8. Maintains forms files including consent, physical exam and neurological exam files

9. Maintains and uses office equipment appropriately

10. Disburses checks for patient expenses as appropriate

11. Receives and distributes mail

12. Schedules outside tests as necessary including CT scans and x-rays

13. Faxes and makes copies as requested

14. Requests medical records from outside offices as necessary

15. Does general filing

16. Other duties as assigned.

Minimum Requirements:

Skills/knowledge

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions. Sweet Hope

Research Specialty, Inc.reserves the right to amend all qualifications as necessary.

Experience/Education/Certifications

High school graduate or GED. Organizational skills. Detail oriented. Ability to

work in a dynamic environment. Ability to work as a team member.

Physical effort and dexterity

Physical effort consistent with an office environment is required. May be required to

carry supplies/materials to and from personal car and between locations in

conjunction with meetings. Must be able to utilize telephone, personal computer, fax,

copier, and other office equipment. Must provide own transportation to and from

work as well as to other outside locations based on job activities.

Visual acuity, hearing, speaking

Must be able to communicate in English and Spanish verbally and in writing in an individual and

group setting. Fluency in foreign language representative of patient population is

strongly desired.

Environment and scheduling

Most work in done in a climate controlled office environment. Occasional travel is

required to other company locations. This is a full time position with most work done

Monday through Friday during regular work hours. However, hours outside of this

scope may be required due to projects or increased workload due to peaks in business

cycle.

Benefits

• Competitive pay
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for career growth
• Professional development and training
• Supportive team environment

Company Description

Sweet Hope Research Specialty, Inc. (dba Neoclinical Research) is a fast-growing, multi-specialty clinical research site located on a hospital campus in Miami Lakes, FL. We conduct Phase I–IV clinical trials across a wide range of therapeutic areas and are known for rapid study start-up, high enrollment, and strong sponsor relationships.

We are seeking a detail-oriented and highly organized Regulatory Specialist Assistant to join our team and support regulatory operations across multiple active studies.

Company Description

Sweet Hope Research Specialty, Inc. (dba Neoclinical Research) is a fast-growing, multi-specialty clinical research site located on a hospital campus in Miami Lakes, FL. We conduct Phase I–IV clinical trials across a wide range of therapeutic areas and are known for rapid study start-up, high enrollment, and strong sponsor relationships.\r\n\r\nWe are seeking a detail-oriented and highly organized Regulatory Specialist Assistant to join our team and support regulatory operations across multiple active studies.