Commercial Equipment Field Service Technician

Job Description

Job Description

Job Title: Lead Appliance Repair Technician

Location: San Diego, CA ( Encinitas-Carlsbad-San Marcos -N. San Diego-La Jolla-Del Mar areas)

Job Description:

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Would you like to have a part in improving the home life of families in your community?

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our team. Oh, and did we mention no nights or weekends!

We'll also give you the ongoing training that you'll need.

Your Responsibilities as a Hotside and/or Coldside Commercial & Residential Appliance Repair Field Service Technician.

As an Commercial Equipment Field Service Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer's Commercial Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers. Must also have experience working on Residential Appliances such as Washers, Dryers, Dishwashers, Refrigerators, Ovens, Ranges and Microwaves.

Here are your primary responsibilities:

• Diagnose and repair home appliances and equipment as well as Commercial size Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers.

• Experience working on Residential Appliances such as Washers, Dryers, Dishwashers, Refrigerators, Ovens, Ranges and Microwaves.

• Effectively communicate with the office.

Key Competencies:

• Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
• Getting from Diagnosis to Solution: You aren't just there to explain what's wrong - you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
• Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and the speed at which you can complete repairs.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
• Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you'll fit right in.
• Thirst for Knowledge: New appliances and features come out all the time, so there is a need for regular training. You aren't afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
• Desire to Share Knowledge and Skills: This role requires someone who truly enjoys teaching other technicians all of the skills listed above.

Requirements:

• 4+ years experience in Commercial Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers
• 2+ years experience in Residential Appliance Repair service industry (refrigerators, washers, dryers, ranges, ovens, microwaves, dishwashers, etc..)
• High school diploma or equivalent
• Valid driver's license and clean driving record
• Previous experience leading or supervising other technician is a plus!
• EPA License Type 1 or Universal is strongly preferred.

Benefits & Pay:

• After an initial training period where you'll be paid hourly, our technicians earn commission on their service calls. Our technicians are seeing compensation ranging from $27 - $55 per hour or $1,100-$2,200 per week. If you're motivated to make money we have everything you need to make that happen.

What we have to offer:

• Company-Provided Perks: We provide you with a company vehicle and iPad.
• PTO: paid time off accrual of 7 days per year
• Medical and Retirement plans offered
• Growth Opportunities: Upward advancement opportunities into management role possible

If you enjoy taking care of the customer, are awesome at troubleshooting, love working with your hands, and love sharing that knowledge with other technicians, a career with us as Lead Appliance Repair Technician could be your future!

Apply today!