Product Support Specialist
$30.28 - $37.5 per hourFull-time
Job Description Sinclair Digital is hiring a Product Support Specialist! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country.
Sinclair Digital is hiring a Product Support Specialist ! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We're at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms.
Our Product Support Specialists, play a crucial role in providing technical support for our Content Management System and our News station's websites and mobile apps. They are responsible for conducting administrative-level tasks such as creating new users, diagnosing and resolving technical issues, providing guidance to users, escalating issues to our software development team, and working closely with our software engineers to ensure that requests are prioritized and handled properly.
Responsibilities:
Sinclair Digital is hiring a Product Support Specialist ! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We're at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms.
Our Product Support Specialists, play a crucial role in providing technical support for our Content Management System and our News station's websites and mobile apps. They are responsible for conducting administrative-level tasks such as creating new users, diagnosing and resolving technical issues, providing guidance to users, escalating issues to our software development team, and working closely with our software engineers to ensure that requests are prioritized and handled properly.
Responsibilities:
- Provide technical support to internal users of our CMS software application via phone, email and ticketing system.
- Troubleshoot user-reported issues, diagnose root causes, and identify solutions.
- Research and resolve technical problems using internal knowledge bases and collaborating with senior team members, and developers.
- Document solutions and frequently asked questions (FAQs) to build a robust internal knowledge base.
- Maintain up-to-date knowledge of our systems through ongoing training and keeping abreast of new features and updates.
- Provide clear and concise instructions to users with varying levels of technical expertise.
- Meet or exceed the Service Level Agreements for time to respond and time to resolve.
- Escalate issues that require software development level support. Generate tickets with thorough detail on what is required, the priority of the issue, and include thorough steps for issue recreation.
- Attend daily standup meetings with Engineering, and provide feedback on new items to triage.
- Test and validate bug fixes.
- With other team members, take on-call shifts from 5:00 PM to 5:00 AM on a rotational basis. When on-call, you must be available to get online and assist customers if any emergency issues come through.
- At least 2 years of experience in a technical support role, preferably with software-related products.
- Strong understanding of web technologies and content management systems.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with ticketing systems and support tools.
- Understanding of the Software Development Lifecycle.
- Experience supporting software used in the media or news industry.
- Experience with video technologies.
- Knowledge of web development languages such as HTML, CSS and JavaScript. .
- Understanding of database management systems.
- Experience with tools including Jira, Confluence, Slack, Google Analytics.
- Positive Attitude
- Patient and empathetic
- Enthusiastic and helpful
- Team player
- Good Communicator
- Active listener
- Professional demeanor
- Problem-Solving Skills
- Analytical and methodical
- Resourceful
- Detail-oriented
- Commitment to continuous learning
- Adaptable
- Good time management skills
- Strong work ethic
- Natural leader who inspires and motivates others
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Product Support Specialist in Washington DC vacancy
$93k - $135k
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position Summary Cooley Innovation embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that...SuggestedFull timeTemporary workWork at officeFlexible hoursWeekend work$93k - $135k
Cooley LLP is looking for a Product Support Specialist to join their Innovation team. This role involves providing first-level support and product management for online services, collaborating with various teams and practitioners across the firm. Responsibilities include...Suggested$32.69 - $40.86 per hour
...Job Description Sinclair Digital is hiring a Senior Product Support Specialist ! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We're at the forefront of transforming how local news...SuggestedHourly payFull timeWork experience placementH1bLocal areaFlexible hoursShift work- Airlines Reporting Corporation (ARC) in Arlington, Virginia is looking for a Customer Relations Associate I - Product Support. In this role, you'll provide high-quality customer service, assisting customers with ARC products and services while resolving issues effectively...SuggestedWork at officeRemote work
$75k - $95k
...the largest distributors of electrical products, data communication, wireless communication... ...We are looking for a Product Specialist to join our Rexel, USA team in Capitol Heights... ...value proposition of the products Lead and support sales efforts with key targets, key customers...SuggestedFull timeContract workTemporary workFor contractorsWork at officeLocal areaFlexible hoursRexel
Capitol Heights, MD4 days ago$147.98k - $246.63k
...Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work‑from‑anywhere experiences. We... ...opportunity? We are looking for a Technical Content Developer for the Product Specialist and Technical Enablement Team. If you have a background in...Remote workVisa sponsorshipFlexible hoursOmnissa
Washington DC1 day ago$50k - $75k
...Join to apply for the Kia Product Specialist role at Ourisman Automotive Group Base pay range $50,000.00/yr - $75,000.00/yr Ourisman Alexandria... ...apply. We provide paid training and ongoing mentorship and support. We make an investment in you so you can be the future...Full timeOurisman Automotive Group
Alexandria, VA3 days ago- ...Wholesale Product Specialist This position works closely with commercial paint customers to determine their needs, answer their questions... ...are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to...Contract workFor contractorsWork experience placementLocal areaFlexible hours
- Job Description The Wholesale Product Specialist works closely with commercial paint customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. This role promptly resolves customer concerns, ensures maximum...Contract workFor contractorsWork experience placementLocal areaAfternoon shift
$120k - $155k
Winston & Strawn LLP is seeking a Practice Innovation Product Specialist in Washington, DC. This role involves enhancing legal service delivery through technology-enabled workflows. Applicants should have a strong background in legal tech and at least 4 years of relevant...$90k - $100k
...Job Description Executes global product marketing strategy, communicating campaign plans to stakeholders, and managing projects in... ...acquisition and cross-selling strategies to grow pipeline and sales. Supports market and trend research to identify new opportunities and...Full timeWork at officeShift workUL Solutions
Washington DC4 hours ago- ...customer interaction, where you will assist clients in selecting vehicles and provide top-notch service. With a focus on transparency and support, the dealership offers a unique environment promoting from within. The position includes competitive pay, a flexible schedule, and...Flexible hours
$58k - $62.5k
Tnuck is seeking a Product Activation Coordinator responsible for managing daily product publishing and activation on the Tuckernuck website. This role ensures timely and accurate product launches while enhancing customer experience. The ideal candidate will have over a...- Winston Taylor is seeking a Practice Innovation Product Specialist to design and enhance technology-enabled workflows for legal service delivery. In this role, you will collaborate with legal teams to implement solutions that improve operational efficiency. The ideal candidate...
$113k - $147k
...Join Winston Taylor. Position Summary The Practice Innovation Product Specialist will report directly to the Senior Manager of Practice... ...features to address specific use cases, providing hands‑on support for solution configuration and troubleshooting, oversee user...Full timeWork at office3 days per week- ...Our client is seeking a dynamic Territory Manager to join their team and drive sales in the medical equipment industry. As a Product Specialist, you will have the opportunity to: Introduce, demonstrate, and sell cutting-edge products to existing and potential customers...
$126k - $172k
Position Description Okta is looking for a Sr. Product Marketing Specialist to support go‑to‑market strategy for the Public Sector. This individual contributor role will work with a deep understanding of the Public Sector audience, focused on federal. Job Duties and Responsibilities...Local areaFlexible hours- Smithsonian Institution The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. The National Museum of Natural History (NMNH) is a major bureau of the Smithsonian Institution responsible for the...Work at office
US Government Jobs
Washington DC4 days ago $25 per hour
...Job description Title: Recovery Support Specialist Major Duties: Provides support for individuals with addiction and in recovery from substance... ...delivery who demonstrates skills in developing positive and productive community relationships and the ability to negotiate complex...Full timeWork at officeRemote workRelocationFlexible hoursShift workSpring Leaf Solutions
Washington DC4 days ago- ...Mission Support Specialist Duties As a Mission Support Specialist, at the full performance level GS-12, you will perform the following duties: # Serves as a subject matter expert on assigned administrative matters. # Conducts or participates in the evaluation...
U.S. Immigration and Customs Enforcement (ICE)
Washington DC1 day ago $134.1k - $241.4k
...: Parsons is looking for an amazingly talented Workflow Support Specialist to join our team! The Air Force Mission Assurance (MA) Construct... ...of analytical and AI-driven insights into decision-relevant products for senior leaders and stakeholders. ~ Data governance,...Work at officeLocal areaWorldwideFlexible hoursParsons Corporation
Washington DC4 days ago$70.62k
...Duties Help In this position you will serve as a Mission Support Specialist performing a variety of administrative research, and... ...issuing papers, status/staff reports, and other written and oral products for senior managers and stakeholders, presenting analyses,...Permanent employmentFull timePart timeFor contractorsInternshipWork at officeLocal areaCustoms and Border Protection
Washington DC5 days ago- ...Recovery Support Specialist (RSS) assists clients in defining their goals for recovery and assists them in meeting those goals. The ACT Model involves an integrated, multi-disciplinary team approach to providing high-intensity rehabilitative services, support, and interventions...Work at office
MBI Health Services, LLC
Washington DC4 days ago - ...human interaction with the environment and one another. Learn more about this agency Duties Help The Management Support Specialist will serve in a developmental role providing administrative management support to Departments, Programs, or Offices within...Part timeWork at officeImmediate startFlexible hours
Smithsonian
Washington DC3 days ago - ...of Columbia. This is a non-bargaining unit position. Learn more about this agency Duties Help As a Mission Support Specialist, at the full performance level GS-12, you will perform the following duties: Serves as a subject matter expert on...Permanent employmentFull timePart timeWork at officeRemote workFlexible hours
Immigration and Customs Enforcement
Washington DC4 days ago - Job Posting Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Mission Readiness Directorate, Human Capital Division, HR Staffing Branch, located in the following locations:...Work at office
US Government Jobs
Washington DC4 days ago - Rexel USA in Capitol Heights, MD is looking for a Product Specialist to drive sales and support outside sales teams. The role requires 4+ years of sales experience in the electrical distribution sector. The ideal candidate will effectively communicate product knowledge,...
$110.8k - $185.1k
Overview AMERICAN SYSTEMS is seeking our next Systems Support Specialist LEAD! AMERICAN SYSTEMS is seeking a Systems Administrator, Senior to support the NISSC program at the Pentagon in Arlington, Virginia. This position provides onsite and oncall support for mission...Full timeContract workRemote work- ...A community support organization is seeking a Direct Support Professional in Alexandria, VA. This role is crucial for providing support and supervision to individuals with intellectual and developmental disabilities, helping them live valued lives. The ideal candidate...Part time
Sunrise Group
Alexandria, VA3 days ago $60k - $70k
...Learning Support Specialist Instructional Design Full Time, Exempt Regular, Pay Grade 1.3. Location: Hybrid (Minimal onsite presence required... ...ticket resolution, and contribute to team process and product documentation repository. Lead meetings with stakeholders to...Full timePart timeWork at officeImmediate startFlexible hoursWeekend workStateside
Hyattsville, MD4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Product Support Specialist. Be the first to apply!
Related searches
- product management specialist Washington DC
- product safety specialist Washington DC
- product delivery specialist Washington DC
- product specialist Washington DC
- product information specialist Washington DC
- vendor support specialist Washington DC
- integration support specialist Washington DC
- patient support specialist Washington DC
- computer network support specialist Washington DC
- administrative support specialist Washington DC