Manhattan WMS Analyst

Overview The Container Store is seeking a skilled Manhattan WMS Logistics Systems Analyst to join our Logistics Systems team supporting enterprise‑scale fulfillment operations across our distribution centers. This role is at the heart of our warehouse technology ecosystem, providing hands‑on production support, continuous improvement delivery, and cross‑functional partnership across Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integrated parcel carrier systems. About The Role You'll be a key member of our Logistics Systems team, serving as a technical expert across our WMS environment — diagnosing and resolving production issues, writing SQL to investigate system behavior, configuring and testing new capabilities, and partnering with software vendors to deliver solutions. You'll work closely with operations, technology, and leadership teams to communicate issue status and drive resolution, while also supporting project work ranging from carrier integrations to layout changes to process improvements. This is a hands‑on role that blends deep technical skill with strong communication and business partnership. You'll support a two‑shift, seven‑day‑a‑week distribution operation and participate in an on‑call rotation, so a bias toward urgency and clear, timely communication is essential. Responsibilities Provide production support for Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integration with other logistics systems On‑call support for a two‑shift, seven‑day‑per‑week Distribution Center Operations as needed Write SQL queries to research WMS, voice picking and WCS production issues Partner with other logistics systems teams to resolve production issues and enable new capabilities in OMS, Manhattan Associates SCI, LM, SOFM Identify when software vendors are needed and partner with them to successfully deliver solutions Manage and test integration with parcel carriers Communicate effectively to operations, technology, and leadership teams regarding production issue severity, resolution and root cause Elicit requirements, analyze, design, write requirements, define test cases, configure, and test capabilities in Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and other logistics systems to support continuous improvement initiatives, process/layout changes, and business requirements within the Distribution Center Partner with operations and technology teams to ensure effective change management Manage application installation, troubleshooting of voice pick mobile devices Qualifications Bachelor’s degree in Computer Science, Software Engineering, Industrial Engineering, Supply Chain Management, Management Information Systems, or related field, or 3+ years of relevant experience in WMS/warehouse systems support Experience configuring, testing, supporting and troubleshooting Manhattan Associates Warehouse Management System (required) 3+ years of experience with SQL and knowledge of Manhattan Associates WMS schema (required) Ability to participate in on‑call rotation to support two‑shift, seven‑day‑per‑week logistics operation (required) Experience configuring, testing, supporting and troubleshooting Lucas Voice Picking (preferred) Experience supporting and troubleshooting Dematic WCS or other WCS (preferred) Experience configuring, testing, supporting and troubleshooting parcel shipping within Manhattan Associates WMS with carriers – FedEx, UPS (preferred) Experience with WMS integration with Lucas Voice Picking, Dematic WCS, WES (preferred) Experience with Manhattan Associates SOFM or other OMS (preferred) Experience supporting and troubleshooting Manhattan Associates SCI / IBM Cognos Analytics (preferred) Experience with SOTI mobile device management and troubleshooting (preferred) Experience with Manhattan Associates MIF and its integration with OMS and other logistics systems (preferred) Experience with Oracle PL/SQL writing or supporting stored procedures, scheduled jobs, triggers, views, and/or functions (nice to have) Experience with WMS integration with Manhattan Associates LM (nice‑to‑have) Ability to troubleshoot and identify underlying causes of business issues and recommend appropriate corrective action or problem resolution Strong communication, problem solving, presentation and analytical skills (crucial) Strong understanding of how complex application systems integrate and interrelate Ability to collaborate with operations team and product owners in designing and developing processes or functionality Ability to work with a cross‑functional team to define test cases, metrics and resolution guidelines Based in Dallas/Ft. Worth area Benefits The Container Store offers a comprehensive benefits package that goes beyond health insurance. Rewarding pay to recognize the value you bring to the team. Competitive health, dental, and vision plans. 401(k) retirement savings plan with optional investment guidance and assistance through Fidelity. “1equals3” website for easy access to your benefits information and company updates. Competitive sick pay and PTO plan. Additional Benefits for Full‑time Associates Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs). Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program. Paid holidays, gym membership discounts and a qualified transportation benefits program. Discounts on merchandise, custom spaces, services, gift cards and pet insurance. Employee service awards and retirement gifts, celebration of core principles and daily contributions. Employee Resource and Affinity Groups and community giving initiatives. We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. The Container Store promotes a smoke‑free, drug‑free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act. Stores Physical Requirements. State Specific Notices. #J-18808-Ljbffr The Container Store