Assistant Clubhouse Manager

Job Description

Job Description

Assistant Clubhouse Manager

Rizzetta Amenities Services Inc.

Job Description

Title

Assistant Clubhouse Manager

Employment Status

Full-Time/ 40 Hours – To include nights, weekends, and holidays.

Direct Supervisor

Clubhouse Manager

Location

JOB SUMMARY

The Assistant Clubhouse Manager is an on-site representative of Rizzetta and is one of the points of contact with the residents of the community. This person will assist and is responsible for the overall operations of the District’s recreational facilities (amenities), the neighborhood gates and other neighborhood CDD assets. The Assistant Clubhouse Manager is responsible for ensuring enforcement of all policies and procedures established by the Board of Supervisors and the management company. One of the primary functions of the Assistant Clubhouse Manager is to be a contact person for the residents and to assure that the response to problems or requests for service is handled professionally and as expeditiously as possible.

EXPERIENCE & EDUCATIONAL QUALIFICATIONS

• Possess an Associate’s Degree or equivalency with a minimum of three (3) years of related experience in the field. Educational equivalency is three (3) years of related experience (total of five (5) years of related experience if no degree).

• Successfully pass pre-employment screenings and background/reference checks.

• Possess a valid driver’s license and reliable transportation.

• Possess personal vehicle insurance with a minimum of $100,000/$300,000 liability coverage.

• Ability to travel to work, on call and weekends.

• Ability to work independently with minimal supervision.

• Ability to coordinate/manage multiple projects at the same time.

• Ability to interact and communicate effectively with colleagues, vendors, residents, and customers/clients of all professional levels.

• Demonstrate leadership in maintaining high standards of professional behavior for self and staff.

• Demonstrate organization, attention to detail, problem solving, creative, and independent thinking.

• Demonstrate a commitment to the organization’s philosophy of high quality, professionalism, and organizational culture.

KNOWLEDGE & CRITICAL SKILLS

Must have a working knowledge of applicable company policies and procedures and must be familiar with, but not limited to:

• Knowledge/awareness and application of all rules and regulations of the amenities, including but not limited to operational hours, age restrictions, and food/drink restrictions.

• Knowledge of Microsoft Suite programs (Word, Excel, Outlook, etc.).

• Be competent to draft well-written communications.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist with the day-to-day operations, development of standard operation policies and procedures.

• Ensure a presentable overall appearance of the Clubhouse and amenities.

• Serve as the on-site representative of the District to the residents.

• Responsible for the following as it relates to the residents, but not limited to:

• Check resident ID cards.

• Issue resident access key fobs for the amenities and monitor the key fob system.

• Respond to after-hours emergency calls.

• Interact with residents and guests on a day-to-day basis.

• Responsible for planning and executing regularly scheduled community events, communicate proposed plans with the Clubhouse Manager, manage the budget for events and report all expenditures.

• Assist in notifying residents of upcoming events, meetings, and general information.

• Monitor guest and visitor policies and enforce the rules and regulations of the facility.

• Assist in the management of the private events calendar for the Clubhouse and completes private event rental forms, security deposits, and check-in/out documents.

• Assist with the assessment of the condition of District property resulting from neglect, damage, or vandalism.

• Perform regularly scheduled reviews of preventive maintenance records, inventories, and assist the Clubhouse Manager in monitoring the district invoices and purchases, as well as monitoring and controlling of expenditures, as needed.

• Assist with maintaining control of the District’s maintenance items, tools, and equipment.

• Prepare any incident and/or accident reports and forward them appropriately.

• Assist in processing and managing work orders, as needed.

• Assess clubhouse needs and communicate with the Clubhouse Manager for budget planning.

• Work with assigned contractors, as needed, to ensure quality service is provided to the community.

• Assist with workplace operations to maintain and improve effectiveness and efficiency.

• Assist in preparing monthly management reports, as needed.

• Serve as a liaison with the Board of Supervisors and District Management staff.

• Non-essential duties include other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Assist the Clubhouse Manger in supervising amenity staff. Responsible for assisting with the performance management, hiring, and scheduling of the amenity employees within the designated Clubhouse.

WORK ENVIRONMENT

This job operates in a professional office environment with occasional exposure to outside elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.