Technical Support Analyst
Virtual Vocations Inc
Providing specialized technical support remotely, the full-time Technical Support Analyst will troubleshoot IBM i systems, analyze complex issues, and ensure customer satisfaction through effective communication and collaboration with internal teams. Key responsibilities Conduct in-depth analysis of customer system configurations and reported issues to determine software functionality Serve as a trusted advisor to high-priority customers, clearly communicating root causes and resolution steps Set up and troubleshoot advanced test environments to replicate reported issues and validate software performance Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience 2+ years of experience in technical support or IBM i system analysis, focusing on complex software troubleshooting Strong understanding of IBM i system configurations and troubleshooting methodologies Experience with IBM i administration, including software installations and job management tasks Proficiency in diagnosing complex technical issues and identifying root causes
Vacancy posted 4 days ago
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