Court Operations Specialist V (Job 2997)

Court Operations Specialist V

This position assists Arizona courts and the public with enhancing monetary court order enforcement through the Fines, Fees and Restitution Enforcement Program (FARE). The position supports business and automation functionality and serves as a primary resource for FARE training, customer service, and research of payment and financial inquiries. A core responsibility of this position is the review of financial transactions exchanged among the Central Case Repository (CCR), the FARE collections vendor, and court case management systems. As well as identify, research, and coordinate the correction of transactions that are processed incorrectly between the named systems.

Essential functions include but are not limited to:

• Trains court staff in-person and virtually on FARE Program business and automation procedures, techniques and best practices.
• Works closely with AOC automation teams and field trainers statewide to ensure a uniform message is provided to the courts.
• Test business procedures and financial transaction flows against court case management system and vendor software and enhancements.
• Serves as a primary point of contact for FARE inquiries from courts and the public received by phone, email and service tickets.
• Acts as a liaison between customers and court staff with Motor Vehicle Division (MVD) addressing Traffic Ticket Enforcement Assistance Program (TTEAP) holds.
• Provide back-up assistance to Debt Setoff Program and Inmate Release Court Program.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

Minimum requirements include a bachelor's and four years of related experience or the equivalent, such as accounting, financial operations, data analysis, training. Years of experience may substitute for a degree. This position also requires strong organizational and tracking skills. The ability to work effectively and independently with judges, court staff, and the public. Excellent teamwork, communication and problem-solving skills, as well as verbal and written communication skills, and exceptional customer service skills. Additionally, this position requires the ability to research financial transactions across multiple systems, identify discrepancies, and determine their source and possess a high degree of accuracy and attention to detail in financial data entry and review, and exercise independent judgment. The successful candidate will have an analytical and broad business perspective with the ability to delve into detail.

The preferred candidate will have knowledge of FARE Program general processes, AJACS or other court case management systems, and general knowledge court financial processes.

Selection process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews.

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer.