SVC HVAC SUPERVISOR

Job Description

Job Description

Service HVAC Supervisor (South- Harrisonburg)

Blauch Brothers, Inc.

Position Summary

The Service HVAC Supervisor is a leadership role responsible for overseeing the day-to-day operations, performance, and development of the HVAC Service team. This position provides technical support to HVAC technicians, supervises field activities, ensures quality workmanship, supports customer relationships, and drives continuous improvement initiatives throughout the department. The Service HVAC Supervisor balances administrative leadership with field support responsibilities and works closely with the Service General Manager to achieve operational, financial, and workforce goals.

This role requires strong leadership, communication, technical expertise, accountability, sound judgment, and a commitment to safety, employee development, and customer satisfaction.

This is a safety-sensitive position. Core Responsibilities – Service Operations & Field Leadership

• Provide day-to-day leadership and support to HVAC Service Technicians.
• Establish priorities and coordinate activities through regular communication with dispatch.
• Provide technical support and troubleshooting assistance for field personnel.
• Monitor job progress, workmanship quality, and customer satisfaction.
• Conduct jobsite visits, inspections, and quality assurance reviews.
• Gather information necessary for quote development and project planning.
• Support emergency service needs and assist technicians with complex service challenges.

Core Responsibilities – Team Development & Performance Management

• Coach, mentor, and develop HVAC technicians and apprentices.
• Assist with onboarding, training, and continuous workforce development.
• Conduct performance reviews and provide ongoing feedback.
• Identify skills gaps and coordinate training opportunities.
• Support employee engagement, accountability, and team culture.
• Participate in recruiting, workforce planning, and talent development initiatives.

Core Responsibilities – Customer Service & Business Support

• Build and maintain strong customer relationships through responsive service and communication.
• Address customer questions, concerns, and service-related issues.
• Support profitability by reviewing quoted work and resource utilization.
• Assist with billing inquiries and customer communications.
• Collaborate with Service Coordinators, Project Managers, and company leadership to ensure successful outcomes.

Core Responsibilities – Safety, Compliance & Continuous Improvement

• Promote and enforce company safety standards and policies.
• Ensure safety meetings, inspections, and required documentation are completed.
• Maintain compliance with applicable codes, regulations, and industry standards.
• Support continuous improvement initiatives, process enhancements, and department goals.
• Maintain current knowledge of industry trends, technologies, and best practices.

General Expectations

• Demonstrate professionalism, integrity, accountability, and reliability.
• Lead by example and support the company mission of Enriching Lives.
• Communicate effectively with employees, customers, vendors, and leadership.
• Hold self and others accountable in a respectful and constructive manner.
• Participate in professional development, peer groups, and industry training opportunities.
• Adapt to changing business needs while maintaining company standards.

Required Skills & Experience

• Minimum of four years of HVAC technical experience.
• Strong leadership, coaching, and employee development abilities.
• Strong organizational, planning, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to read plans, drawings, and specifications.
• Strong customer service and relationship management skills.
• Virginia and West Virginia Master Tradesman licenses preferred or required based on operational needs.
• Proficiency with Microsoft Office, web-based systems, and mobile technology.

Schedule

Full-time position.

Typical schedule is Monday through Friday, averaging approximately 42–45 hours per week. Additional hours, weekends, travel, and after-hours support may be required based on customer needs and business demands.

Blauch Brothers, Inc. pays weekly each Thursday. Benefits

• 401(k) with company matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA)
• FREE $25,000 life insurance coverage
• Paid time off
• Employee discount program
• Professional development assistance and career growth opportunities
• Paid employee referral program
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Annual health & wellness reimbursement ($200)
• Bonus pay / Gain Share opportunity, when applicable

Physical Requirements

• Ability to perform physical activities common to the HVAC and construction industries.
• Ability to walk, stand, climb, bend, kneel, reach, and lift up to 75 pounds.
• Ability to work in indoor and outdoor environments and varying weather conditions.
• Ability to operate vehicles, tools, equipment, computers, tablets, and mobile devices.
• Ability to communicate effectively in person, by phone, and electronically.

Organizational Relationship

The Service HVAC Supervisor reports to the Service General Manager and is responsible for supervising HVAC Service Technicians within their assigned division.

Selection Requirements

• Valid, non-expired state-issued driver's license
• Acceptable driving record as determined by company insurer
• Passing a criminal background check
• Passing a drug test
• Meeting employment eligibility requirements under Form I-9 to work in the United State