Field Service Engineer

Job Description

Field Service Engineer – CNC / Industrial Machinery

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We are partnering with a global manufacturer of advanced automation equipment and CNC machine tool accessories to identify a Field Service Engineer to support customers throughout the Midwest. The company designs and manufactures highly engineered equipment used alongside CNC lathes and other machine tools in industrial manufacturing environments.

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This is a hands-on, customer-facing position responsible for the installation, maintenance, troubleshooting, repair, and technical support of industrial machinery at customer facilities.

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Key Responsibilities

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• Install and configure new machinery and equipment at customer facilities
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• Perform preventive maintenance, inspections, repairs, and equipment upgrades
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• Diagnose and troubleshoot mechanical, electrical, and electronic issues
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• Interpret machine alarms and use diagnostic tools/software to identify problems
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• Work with HMI parameters and machine configurations
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• Perform software updates and equipment adjustments as required
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• Complete hands-on mechanical work, including equipment modifications and machine interfacing
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• Replace components and parts to minimize customer downtime
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• Provide technical training to machine operators and maintenance personnel
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• Maintain detailed service documentation and reports through the company CRM
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• Communicate professionally with customers and provide updates throughout service visits
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• Work independently in the field while collaborating with the broader technical service team
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Ideal Background

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• Approximately 5+ years of experience within CNC machinery, machine tools, industrial maintenance, or field service
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• Experience as a CNC Maintenance Technician, CNC Service Technician, Field Service Technician/Engineer, CNC Machine Operator, or similar
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• Strong understanding of mechanical, electrical, and electronic systems
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• Experience troubleshooting and servicing CNC machinery or related industrial equipment
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• Familiarity with CNC lathes, turning equipment, bar feeders, or machine tool accessories is highly preferred
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• Comfortable working with HMIs, machine alarms, diagnostics, and software updates
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• Strong hands-on mechanical troubleshooting and repair abilities
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• Ability to work independently at customer facilities
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• Strong communication and customer service skills
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• Associate/2-year degree in Electromechanics, Automation, or a related technical discipline preferred; equivalent hands-on experience will also be considered
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Location

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Candidates should be based within the Midwest, with particular interest in candidates located in:

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Ohio: Columbus, Cleveland, Sandusky, Fremont, Tiffin, Marion, Mansfield, Ashland, Wooster, Canton, Kent, Warren, Mentor

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Indiana: Indianapolis, Gary, Valparaiso

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Illinois/Wisconsin: Greater Chicago area, Rockford, Aurora, Naperville, Milwaukee, Racine, Kenosha and surrounding areas

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This is an excellent opportunity for someone with a strong CNC/machine tool background who enjoys hands-on troubleshooting, working directly with customers, and operating independently in a field-based environment.

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Interested in learning more? Please apply or reach out directly for a confidential conversation.

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