Claims Supervisor

Claims Supervisor

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. This position will report to Wisconsin branch office This position will be supervising Field Property Adjusters in the Milwaukee area.

Duties and Responsibilities:

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• Reviews adjusters' files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary.

Position Summary:

This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

Capabilities:

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Qualifications:

• Minimum Education and Experience Requirements: High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor's degree and two years of claims related experience required.
• Additional Experience: Experience using estimating software preferred. Experience in a leadership role preferred.
• Designations and/or Licenses: Completion of Associate in Claims (AIC) designation preferred. Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require. Valid driver's license required.
• Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Driving; Occasional (<20%) Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)