MCR Intervention Specialist

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.


Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are seeking a dedicated and compassionate Intervention Specialist to join our Merrionette Park office who is passionate about community-based social services and committed to supporting at-risk populations in need of safety interventions. In this role, you will conduct in-person, and community-based risk evaluations to assess immediate needs and determine the appropriate level of care for individuals experiencing crisis situations. Your expertise in crisis response, assessment, and advocacy will be critical in ensuring the safety and well-being of those we serve, making a lasting impact on the lives of vulnerable individuals and families.

Positions Available: Full-time, and On-Call


FULL-TIME SALARY: The average starting salary for this position will fall in the range of $50,000 and $55,000 annually. Where candidates fall in this range will be based on skill and experience level.

ON-CALL SALARY: $50 per regular per diem shift, $100 per holiday per diem shift, and $290 per on-call visit.

$2,500 sign on bonus for full-time first time employees ($500 within 1st or 2nd Paycheck; $1000 after 6 months of employment; $1,000 after completing 1 year).

ESSENTIAL JOB FUNCTIONS:

• Provides after-hours coverage for cases that require immediate response.
• All team members are required to complete a minimum of three on-call shifts per month.
• Gathers and processes personal client information to make eligibility determination, assessments, and referrals.
• Uses clinical judgement to assess potential harm or risk and makes recommendations to Supervisor about the safety plan ensuring safety for the client and staff while in the community.
• Assesses and evaluates client situation and engages with collaterals to obtain and analyze information necessary to make recommendations for level of care and service needs; when necessary, acts in the client’s best interest by engaging the courts, law enforcement, or other entities.
• Utilizes a variety of clinical modalities to develop an effective working relationship with clients, families, and collaterals to create and implement a plan that will reduce or eliminate the risk; refers clients to required services, advocates for their needs, and provides supportive counseling.
• Remains in compliance with required reports, assessments, and paperwork.
• Reassesses and monitors planned services to determine if clients' needs are adequately met, whether clients' circumstances have changed, and whether services are consistent with current need.
• Utilizes knowledge of resources and helps clients to effectively utilize them.
• Works with community groups around unmet and special needs by providing outreach and education.
• Participates in and seeks out trainings and educational opportunities to maintain required training and/or certification.
• Organizes time, manages job responsibilities independently to maximize service given to clients, and works within the program’s reporting, and billing requirements.
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

• Demonstrated ability to work in a community based high-risk environment with diverse populations.
• Knowledge of crisis intervention and safety planning.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Verbal de-escalation skills.
• Strong interpersonal, written, and communication skills
• Excellent administrative and organizational skills
• Strong organizational skills and the ability to set priorities, organize time efficiently, and handle multiple demands.
• Ability to work effectively with individuals and groups of diverse ethnic and socio-economic background.

QUALIFICATIONS:

• Bachelor's degree in Psychology, Counseling, Social Work and or a closely related field from an accredited college or university required.
• 2+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, working with clients experiencing mental illness across their lifespan required.
• Bilingual (English/Spanish), preferred.

ADDITONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work with a personally owned vehicle required.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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