Automotive Service Call Center Representative / BDC

Job Description

Job Description

Description:

The Pedder Automotive Group was founded in 2008. The automotive group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

Our Auto Group is proud to offer a comprehensive benefit package, including: Medical, Dental, Vision, Paid Time Off, Several Supplemental Offerings, Life Insurance, Local Discount Programs, Employee Assistance Program, and 401(K) program.

Position Summary

The Service BDC Rep is responsible for introducing our business to the public. We are looking for positive, magnetic team players with a drive to succeed. This position will work as a liaison between our customers and sales team to promote new service opportunities.

What you’ll need to be successful:

• Ability to build a friendly relationship over phone, text, email or chat.
• Write professional, custom emails, or text messages to potential customers.
• Time management skills, ability to handle multiple communications at once.
• Monitor personal daily, weekly and monthly sales and statistics.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Work collaboratively with others in a team based environment.
• Efficiently record all customer interaction activity.
• Maintain and improve product and dealer knowledge through dealer provided learning.
• Facilitate timely follow up on all internet leads.
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.

What you bring:

• Genuine interest in providing an exceptional customer experience.
• Self-starter, professional and punctual.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude, excellent communication skills, both written and verbal.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
• An occupational license may be required for this position.