Operations Support Specialist (HVAC)

Description Position at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat -- Perks Parts Town Pride -- check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away -- don't worry, we've got you covered. The Job at a Glance Provide dedicated support for HVAC customers by building strong relationships and delivering timely, personalized service. Manage a high volume of daily order activities, including order updates, reporting, and block management, while collaborating closely with cross-functional teams to ensure prompt response times and customer satisfaction. Adapt quickly to changing business priorities and support operational needs in a fast-paced environment. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. A Typical Day Provide personalized support to the HVAC group of customers while building personal relationships. High volume of daily order updates including report and block management. Interact with team members to achieve optimal response times to customer requests. Have the flexibility to quickly shift based on business need. Proactively monitor and follow up on back-ordered orders, ensuring estimated ship dates are accurate, up to date, and effectively communicated to customers. To Land This Opportunity You have 1 year(s) of experience in a customer centric role You have been identified as the "go-to" team member in your current role with a proven track record of providing a superior customer experience You have the ability to empathize and provide outstanding customer service through building stellar relationships You are hungry for knowledge and desire to grow within a fast paced environment You have a knack for digging into the details to find the best possible resolution. You are proficient in MS Office and have knowledge of SAP, Cliq, and Salesforce) You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus! About Your Future Team We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 -- $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr Parts Town