Operations Supervisor

Supervise Factory Employees

Supervise factory employees in a manufacturing and assembly environment: plan and assign work, implement policies and procedures and recommend improvements in production methods, equipment, operating procedures and working conditions.

Essential Duties and Responsibilities

• Ensure manning of all scheduled workstations by qualified employees
• Train operators as needed to run assigned jobs properly
• Assist operators in interpretation and execution of quality standards and operating procedures
• Run to production plan/schedule and achieve productivity and quality goals
• Ensure that all operator paperwork is properly and completely filled out
• Document progress and issues in daily log book
• Ensure techs and team members are performing their jobs efficiently
• Assist operators and techs as needed (breaks, alarms)
• Act as coach and facilitator for production crew
• Conduct training sessions to keep workers' job knowledge up to date
• Ensure that quantity, quality and location of tools, equipment and materials are adequate for the assigned tasks
• Ensure proper maintenance of records regarding process quality, product quality, safety and health, environmental protection, inventory status, attendance and production levels (future)
• Evaluate performance of teams and individual workers, and counsel all concerned for continuing improvement
• Conduct annual performance appraisals for operators as needed
• Drive a continuous improvement culture
• Drive improvements, monitor results, and take actions as necessary
• Work closely with other areas such as engineering, marketing, sales, supply chain, human resources, training and payroll
• Ensure effective employee relations; providing employee coaching and development; making employment decisions; resolving employee issues through problem resolution
• Balance quality, productivity, cost, safety and morale to achieve positive results in all areas; working to continuously improve in all areas
• Manage departmental performance measures, including visual controls and providing regular progress reports to Operations Manager
• Maintain and control departmental budget
• Investigate issues, problem solving, and continuous improvement on order processing and operating efficiently
• Facilitate bi-annual serialized inventory, audit and review serial number reports
• Maintain a safe, clean, and organized work environment

Logistics only:

• Achieve a high-level understanding of Process, RDS, and SAP picking and routing activates
• Assist with training employees on the WMS and WCS process
• Manage the pick, pack, label, and ship process
• Prioritize orders based on ship window
• Maintain and update WCS to meet customer specifications
• Maintain inventory accuracy by physical movement and also electronic movement utilizing company software systems.
• Perform cycle counts duties, including investigating discrepancies
• Monitor shipments to ensure accurate A&D book records

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience

• Bachelor's degree or equivalent, and 5-7 years' experience in a manufacturing facility
• Knowledge of lean manufacturing principles and techniques is preferred, and strong problem-solving skills are required
• Pending position assigned, this position may require a working knowledge of Plastic Injection Molding (PIM), logistics operations, conventional machining, and assembly
• An understanding and working knowledge of process development and improvement tools to drive improvement activities within the assigned manufacturing cell, as well as new product introduction, troubleshooting process and product problems

Competencies and Skills

• Must be able to communicate in English verbally and in writing (verbal instructions, written memos and instructions)
• Must be proficient in Microsoft Word, Excel, and PowerPoint
• Excellent verbal and written communication skills are required
• SAP (Preferred)
• Other essential skills and experiences desired:
  • Leadership: a demonstrated ability to lead people and get results through others
  • Planning: an ability to think ahead and plan over a 30-day time span and prepare action plans to achieve results
  • Supervision: employee hiring and retention, performance review and discipline
  • Measurement of performance to goals and standards
  • An ability to balance and achieve positive results in the areas of safety, quality, productivity, cost and employee relations
  • Quality, orientation and attention to detail
  • Problem analysis and resolution
  • Strong interpersonal and communication skills
  • An ability to manage multiple priorities
  • Strong team player

Physical Demands

• Works in a manufacturing environment
• Able to lift and move up to 25 pounds occasionally
• Able to stand, sit, stoop, squat and walk

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment

Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

• Safety glasses with side shields and hearing protection required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

Who We Are

Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

Benefits

• Health, Dental & Vision
• Prescription Drug Coverage
• Employee Assistance Program
• Group Life Insurance
• Disability Insurance
• Investment 401K Plan
• Employee Stock Purchase Plan
• PTO & Holidays
• Profit Sharing
• Tuition Assistance Program
• Banking Services
• Employee Product Discounts
• NRA Membership
• Service Awards