Global Head of People Operations & Experience

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. The People Operations team creates the systems and processes to maintain a positive employee experience throughout the entire employee lifecycle at Flipp + Shopfully. This functional and strategic team supports the day-to-day needs of global employees while building proactively towards future initiatives and programs to influence the employee lifecycle. The Senior Manager, People Operations will lead the strategy and execution of Flipp + Shopfully’s global People Services function, building a consistent, high-quality employee experience across regions. This role will redefine our service delivery model, leading a globally aligned People Operations team and partnering closely with People Tech to modernize processes through AI, automation, and self-service. This is a highly strategic, hands-on leadership role focused on scaling operational excellence globally. The successful candidate will drive service delivery standards and metrics, oversee global HR compliance execution, enhance documentation and knowledge management practices, and manage key external partners. Success in this role means delivering a seamless employee experience, modernizing our people operations infrastructure, and leading a team energized by transformation. As part of our global hiring process, we kindly ask that resumes/CVs be submitted in English, as it’s our primary business language across teams and regions. What you'll get the opportunity to do: Global People Services & Operations Lead and evolve our global People Services operating model, delivering a consistent employee experience across the Americas, EU, and future regions. Build and develop a globally aligned People Operations team, enabling scalable support across regions while maintaining local expertise where needed. Partner cross-functionally with People, Payroll, Finance, Legal, IT, and People Tech teams to improve end-to-end employee processes and service delivery. Drive operational excellence through clear service standards, ownership models, and scalable workflows. HR Technology, AI & Automation Partner with People Tech team to shape and execute the People Services technology roadmap, including ticketing, case management, automation, and self-service tools. Identify opportunities to leverage AI and automation to improve efficiency, reduce manual work, and enhance the employee experience. Establish thoughtful standards for AI usage, balancing innovation, quality, privacy, and compliance. Service Delivery & Continuous Improvement Own People Services metrics and SLAs, using data and employee insights to drive continuous improvement. Lead process reviews and operational improvement initiatives to simplify workflows and remove friction across the employee lifecycle. Build scalable documentation and knowledge management practices, including SOPs, FAQs, policies, and self-service resources. Compliance & Risk Management Oversee global HR compliance operations, including employment records, reporting requirements, and multi-jurisdictional process adherence. Partner with Legal and external vendors to ensure policies and practices remain compliant and scalable as we grow globally. Leadership & Stakeholder Management Lead, coach, and develop a distributed People Operations team, fostering a culture of accountability, collaboration, and continuous learning. Support organizational growth initiatives, including vendor management, process integration, and M&A-related People Operations work where needed. What you'll bring to the team: 5+ years of progressive People Operations / HR Shared Services experience, including 3+ years leading and developing teams of HR professionals or specialists. Demonstrated experience leading People Operations across multiple regions or jurisdictions Hands-on experience leading HR technology transformation, including at least one of: implementing Jira Service Management / ServiceNow / equivalent HR case management, deploying AI/chatbot solutions for employee inquiries, or large-scale automation of HR processes. Strong working knowledge of HRIS systems, payroll administration, and the broader HR tech ecosystem. Track record of designing and operationalizing SLAs, KPIs, and service quality metrics for an HR or shared services function. Solid working knowledge of HR compliance and employment standards across at least two jurisdictions (Canadian and/or EU strongly preferred). How We Support You Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth. $99,000 - $147,000 CAD Our promise to each other: What we bring: What you bring: An inclusive, collaborative environment where your voice matters The tools and opportunities you need to grow and develop Every opportunity to own your success Your authentic self, every day Your best work, from anywhere An appetite for learning, curiosity, and a growth mindset Motivation, initiative and the mind of an entrepreneur Here's how to apply: This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences. Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly. Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people. A member of our recruitment team will respond to you in the coming weeks. Create a Job Alert Interested in building your career at Flipp? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Before applying, how did you first hear about Flipp? * Select... What most influenced your decision to apply to or move forward with Flipp? * Select... What are your yearly gross salary expectations? * Are you currently authorized to work in the country where the position is located without sponsorship? * Select... Please select your English level: * Select... Select... 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