Part-Time Front Desk Associate

Front Desk Associate The Front Desk Associate at Weymouth Club is responsible for creating a welcoming, professional environment for members and guests. This role includes greeting and checking in members, answering phones and emails, handling inquiries, and providing accurate information about memberships, programs, and facility policies. Additionally, the employee processes transactions, manages reservations, maintains a clean and organized front desk area, and supports overall daily operations. Must have strong customer service skills, excellent communication, and the ability to multitask in a fast‑paced environment. Schedule Requirements Must be available to start training in July. Must start regular schedule in August, Mondays and Fridays from 12:00 PM–8:00 PM and Sundays from 10:00 AM–6:00 PM. Must be able to stand for an 8‑hour shift. Must be willing to pick up additional shifts as needed, including early openings (4:30 AM) and late closings (10:00 PM). Responsibilities Member & Guest Services Warm welcomes: greet all members and guests with a friendly and enthusiastic demeanor upon arrival. Efficient check‑in: accurately process member check‑ins for gym access and court reservations using club automation. Inquiry support: direct membership inquiries to the appropriate staff while providing basic information on membership options, benefits, and promotions. Information sharing: provide accurate details on club policies, hours, class schedules, court availability, events, and programs. Issue resolution: address questions and concerns promptly and professionally;escalate to management when necessary. Administrative & Transaction Management Process tennis‑related transactions, including court fees, lesson payments, and pro shop purchases. Register members for tennis, fitness, pickleball, leagues, and other programs. Manage and book tennis and pickleball courts in accordance with club policies. Answer incoming calls, route appropriately, take detailed messages, and provide general club information. Add members to classes as needed. Handle cash and credit card transactions accurately, including daily reconciliation. Equal Employment Opportunity Weymouth Club is an Equal‑Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr