Claims Processor

The Role You'll report to our Manager, Payments and support Carrot’s existing members and internal business partners to ensure the best possible experience. You will adjudicate member out-of-pocket expenses, support eligibility checks, track the life cycle of claims, and review member transactions incurred using the Carrot Card. You will collaborate across the organization to facilitate payment for applicable care quickly and accurately. You will respond promptly to member needs, questions and requests about their claims and provide a tech‑savvy, process‑oriented approach with superb written communication skills. This is an in‑office position in West Des Moines, Iowa. The required shift is 10:00 am – 7:00 pm CST, Monday through Friday. Training will take place over the first 4–6 weeks between 8:00 am and 7:00 pm CST. Key Responsibilities Process 53+ claims each working day, maintaining a quality assurance score of 93% or higher Promptly and empathetically attend to member questions Support US and non‑complex global claims, including Carrot Card transactions Provide direct support on post‑adjudication impacts to claims (e.g., refunds, reconciliations, adjustments) Provide on‑call member support via PagerDuty as needed Minimum Qualifications Bachelor’s degree Available to work Monday through Friday between 10:00 am – 7:00 pm CST Adaptable to a fast‑paced, ever‑changing work environment with the ability to learn, obtain, and retain information essential to helping members Highly detail‑oriented with superior multi‑tasking skills Ability to work independently with little management or direction on routine duties or projects Exceptional verbal and written communication skills with the ability to empathetically support a diverse member population Strong problem‑solving skills to analyze, troubleshoot, and resolve issues Preferred Qualifications Knowledgeable with insurance regulations and industry best practices Experience working at a fast‑growing tech company or digital health company Proficiency and comfort using business tools such as Jira, Confluence, Zendesk, Airtable, and G‑Suite Compensation Carrot offers a holistic, total rewards package designed to support employees in all aspects of their lives. This non‑exempt position has a base pay of $24.00–$28.00 per hour, plus variable compensation based on performance. Overtime pay will apply when required, and paid overtime may be necessary during peak periods. The actual rate of pay will be determined based on job‑related skills and experience. #J-18808-Ljbffr