Intake Specialist

Job Description

Job Description

CSSM is seeking a part-time Intake Specialist to join our team! The Intake Specialist will work to ensure timely and professional admissions of new clients seeking Substance Use Disorder (SUD), Outpatient, and/or Rehabilitative Services (CTSS and ARMHS) services.

This position will be located at one of our Mankato Clinic locations. The position will be 20 hours per week; exact hours will be determined upon hire. This position has the potential to move into a full-time position.

This candidate must be reliable, detail oriented, and be self-disciplined to work independently and as part of a team.

Preferred candidates will have experience or training in a clinical/mental health setting and a thorough understanding of HIPAA laws and compliance.

Responsibilities: 

• Maintain updated waiting list
• Provide customer service via in person or by telephone for customer inquiries, intake, and answering questions
• Verify financial arrangements on new referrals and reopened cases
• Coordinate all initial outgoing correspondence
• Obtain initial releases for exchange of information with referral agencies
• Create client in Procentive
• Obtain referral material for evaluations and follow up on releases
• Obtain diagnostic assessments for CTSS and ARMHS clients and/or set up diagnostic appointment
• Serve as a support and resource to Clinical Trainees/Clinicians and Mental Health Practitioners
• Demonstrate knowledge of insurance company’s protocols and procedures
• Schedule intake appointments
• Coordinate & verify intake paperwork is completed
• Collaborate with Clinical Supervisors on client assignments and other intake needs
• Participate in ongoing supervision with direct supervisor and department or interdepartmental meetings
• Assist with interdepartmental tasks as needed (answering phone calls, checking in clients, etc.)

Qualified applicants will possess:

• Proficiency in accessing insurance benefits through websites and provider services lines
• Experience with electronic medical records (Procentive)
• Excellent customer service skills
• Knowledge of clinical services
• Strong attention to detail
• Ability to manage frequent work interruptions
• Ability to engage with employees and referral agents effectively
• Initiative to gather required clinical and demographic information
• Be efficient in generating necessary intake forms and ensure completion of intake process and case assignments
• Ability to handle high demand and fluctuation of workload
• Ability to prioritize & maintain flexibility to reprioritize as needs change

This position is benefit eligible with the following benefits offered: 

• Simple IRA plan - CSSM matches 3%

This position may be subject to a background study required by DHS. 

CSSM offers an employee friendly atmosphere with room for advancement, while promoting work-life balance. 

Counseling Services of Southern Minnesota is an Equal Opportunity Employer (EOE). Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Upon request, assistance and/or accommodation are available during the application process, without penalty.