Medicaid & VA Service Coordinator

Job Description

Job Description

Description:

Blue Colonel is seeking an experienced, motivated, and highly organized Service Coordinator to support our growing Michigan home care operations.

We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly.

Experience with Veterans Affairs (VA)-funded home care programs is highly desirable.

This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities.

If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

What You'll Do

Client & Caregiver Coordination

• Coordinate in-home care services for Medicaid-funded and VA-funded clients.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and exceptional client satisfaction.

Medicaid & Veterans Program Coordination

• Coordinate services in accordance with applicable Medicaid and VA program requirements.
• Review service authorizations, approved service hours, and program-specific limitations.
• Communicate with Medicaid case managers, waiver agencies, support coordinators, VA representatives, and referral sources.
• Monitor service utilization and proactively address potential service interruptions.
• Maintain accurate client records and required program documentation.
• Support compliance with applicable payer requirements and service delivery standards.

Operations & Compliance

• Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily service operations.
• Identify and resolve service discrepancies and documentation concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain organized, accurate, and timely operational records.

Relationship Development & Growth

• Build and maintain positive relationships with Medicaid referral sources, VA contacts, and community partners.
• Support client referrals, caregiver recruitment, and service expansion.
• Identify opportunities to improve service delivery and strengthen client and caregiver retention.

This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of each client.

Blue Colonel is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Blue Colonel will not alter caregiver assignments based on preference regarding cultural or racial background or other protected class status.

# BCCORP 

• Minimum of 1 year of direct, hands-on experience working with Medicaid-funded homecare services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
• Demonstrated experience with Medicaid service coordination, including service authorizations, approved service hours, required documentation, and communication with case managers or support coordinators.
• Experience with caregiver scheduling, staffing coordination, and client service management.
• Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and follow through on responsibilities.
• Proficiency with computers, electronic documentation, and scheduling systems.

Highly Preferred Qualifications

• 2 or more years of direct experience coordinating Medicaid-funded home care services or waiver programs.
• 1–2 years of direct experience with Veterans Affairs (VA)-funded home care services, including VA Community Care, Homemaker/Home Health Aide, or Veteran-Directed Care programs.
• Experience with Medicaid programs, including the Choice Waiver or Medicaid Home Help.
• Established working relationships with Medicaid case managers, waiver agencies, VA representatives, or community referral partners.
• Experience with caregiver recruitment, onboarding, and client retention.
• Familiarity with AxisCare or similar home care management software.
• Experience supporting the growth of a home care agency or service territory.

What Makes Someone Successful Here?

We value individuals who demonstrate initiative, accountability, and a genuine commitment to quality care.

Our ideal Service Coordinator:

• Takes ownership of responsibilities and follows through on commitments.
• Anticipates staffing challenges and proactively develops solutions.
• Understands the importance of compliance, accuracy, and timely documentation.
• Communicates professionally and builds strong working relationships.
• Works independently while remaining a dependable part of the team.
• Is passionate about helping seniors, individuals with disabilities, and veterans receive reliable, compassionate care.