Experienced Medical Scheduler

Job Description

Job Description

Culture and Values:  

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Essential Duties and Responsibilities:

• Scheduling patient appointments
• Answers incoming calls within three rings
• Provide excellent customer service to patients and family members.
• Communicate in a manner consistent with positive patient relations.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Update patient demographics
• Verify patient account and insurance information.
• Manage and respond answering service messages and requests
• Collecting balances, if not collected, advise the balance will be due at the time of service.
• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
• If requested provider not available, offers to accommodate on another provider schedule
• Keeps record of number of calls managed and addressed to the highest customer satisfaction.
• Assists in distribution of faxes and scans throughout the day in EMR.
• Scans reports / paperwork as needed into the EMR.
• Informs manager of any problems and possible alternative solutions.
• Maintains a clean work area
• Papers are filed and or stored in orderly fashion

Other miscellaneous tasks could include:

• Assist with the orientation and training of other employees.
• Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
• Traveling to other locations as needed

Knowledge, Skills and Abilities:

• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of common office computer programs; Word, Excel, Internet.
• Knowledge of healthcare EMR preferred.
• Skill in communicating effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Must be able to work independently or as part of a team.

Education and Experience Required:

• Minimum High School Diploma
• Experience working with the public; ability to demonstrate strong communication and customer service skills
• Previous medical practice experience strongly preferred

Salary range: $18.00 - 20.00/hr

Benefit Eligibility - After 90 day waiting period

• Aetna Health insurance 
• Aetna Dental and Vision plans 
• Aflac Supplemental insurance plans 
• 401K match plan with up to 4% by Pandya Medical Center
• Paid Time Off