Ophthalmic Technician

Ophthalmic Technician


SUMMARY The Ophthalmic Technician is responsible for attending to patients in a timely and professional manner while providing a first-class customer service experience with all patients. The Ophthalmic Technician performs measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. This position may see patients for our provider within their skill set.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet all patients and guests with highest level of customer service and care and in accordance with company standards. Anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Treat each patient with respect by greeting them by name, introducing yourself, and ensuring that the patient understands tests, procedures, and the process during the exam. Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications. Perform ophthalmologic tests including visual acuity, applanation tonometry, pachymetry, visual fields, corneal topography, OCTs, lensometry, and other tests as directed within the prescribed timeline. Assist with patient pre- and post-op counseling, procedure set up, and performing in office procedures. Obtain consents when needed. Calibrate diagnostic equipment per manufacturer guidelines.
Instrument sterilization as needed. Participate in training and meet requirements for Merit Based Incentive Payment System (MIPS) measures, HIPAA compliance and Protected Health Information.
Ensure opening and closing of special testing rooms. Maintain stocking of exam lanes and maintain order in work areas.
Document patient exam in EHR, scribing all elements of the patient exam including procedure orders, e-prescribing medications and scheduling the return to clinic. Ensure all entries are accurate by the team.
Respond to internal communications in a timely manner.
Ensure company COVID-19 protocols are followed.
Other duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of ophthalmology terms, conditions and clinical flow preferred.
Professional verbal communication skills, demonstrating ability to educate patients in a friendly and positive manner.
Ability to clearly document activities in Electronical Medical Records system preferred.
Strong organizational skills and attention to detail with the ability to move between and progress tasks forward.
Bilingual English/Spanish preferred
Typing, Computer and Data entry
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent.
Minimum one year of experience in Ophthalmology or Optometry setting.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Ophthalmic Assistant (COA) Certification Preferred
BLS certificate
SUPERVISORY RESPONSIBILITY
This position has no direct reports or supervisory responsibilities.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. This role is primarily based in Sunnyvale, with occasional travel to our Richardson location as needed. Reliable transportation is required. Mileage reimbursement is provided for all work-related travel between locations. Physical Requirements

• Light physical effort (lift/carry up to 25 lbs.)
• Occasional reaching, stooping, bending, kneeling, and crouching
• Frequent, prolonged standing/sitting/walking
• Must be able to see, hear, and respond adequately
• Extensive computer work
• Frequent use of telephone and fax
• Travel to other offices based on business necessity

Working Environment

• Frequent noise and sound interruption
• Frequent exposure to video display terminals

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