Assistant Manager

Job Description

Job Description

Core Responsibilities

• Store Operations & Leadership: Assist the Store Manager with opening/closing procedures, inventory management, point-of-sale (POS) operations, and maintaining a clean, secure, and welcoming retail floor.
• TCG Inventory & Pricing: Oversee singles intake, grading, pricing, and buy/sell/trade evaluations using market data (TCGplayer, etc.). Maintain organized inventory across sealed product and single cards.
• Event Coordination: Help plan, schedule, and run in-store events, pre-releases, weekly tournaments (such as Commander nights or weekly locals), and special release days. Act as a head judge or tournament organizer when needed.
• Customer Engagement & Community Building: Foster a welcoming, inclusive environment for players and collectors of all skill levels. Provide expert recommendations on card sets, deck-building, and accessories.
• E-Commerce & Fulfillment: Support online order fulfillment, platform management, and accurate cataloging of singles and sealed inventory for local pickup and shipping.
• Staff Mentorship: Lead by example on the sales floor, guiding staff on product knowledge, customer service standards, and efficient card-sorting workflows.

Qualifications & Requirements

• Deep TCG Expertise: Comprehensive, firsthand knowledge of major trading card games ( Magic: The Gathering, Pokémon, One Piece, Lorcana ), including meta awareness, product lineups, and community culture.
• Retail Experience: 1 to 2 years of experience in retail, customer service, or store management—hobby game store experience is a massive plus.
• Card Evaluation Skills: Proficiency in rapidly sorting, grading condition (Near Mint, Lightly Played, etc.), and pricing single cards accurately.
• Strong Communication: Excellent interpersonal and conflict-resolution skills to handle busy event environments, customer inquiries, and community moderation.
• Technical Aptitude: Comfortable with retail POS systems, and basic web applications.
• Scheduling Flexibility: Ability to work weekends, evenings, and major release-day events as required by a hobby retail schedule.

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