Front of House Manager

About Topgolf Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. What We’re Seeking Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We’re looking for a Front of House Manager who understands that hospitality is a craft. The Role Leads the guest‑facing team in delivering best‑in‑class, rockstar‑level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. What You Will Do Lead the Guest Experience Set the daily standard for service and hospitality across the front of house Stay visible on the floor and interact with guests to assess and elevate their experience Always uphold operating procedures and guest safety and satisfaction standards Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team Supervise front of house team members and coach them in the moment Drive team member engagement and create a team culture rooted in care and accountability Support hiring, scheduling, onboarding, and ongoing development Delegate tasks clearly and follow up to ensure completion Manage Operations Execute opening and closing procedures and manage assigned shifts Use business metrics and guest feedback to drive performance improvements Maximize revenue and profit within your area of responsibility Support ordering, inventory management, and facilities needs as assigned Uphold Standards and Culture Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring Maintain compliance with all health, safety, and operational standards Champion a positive, high‑energy work environment that reflects the Topgolf brand Core Competencies for Success Customer Focus Gather guest satisfaction input on behalf of the team and take action on findings Hold team members accountable for meeting and exceeding guest expectations Address gaps in the team's ability to meet emerging guest needs Align daily operations and team behaviors to create outstanding guest experiences Building Effective Teams Communicate clear goals, roles, and expectations to all team members Coach others on how to deliver best‑in‑class hospitality Ensure the team has the right skills and leverages individual strengths Reward team efforts and create a strong sense of team spirit Drives Results Push the team to achieve results and maintain focus during high‑volume periods Foster a sense of urgency for reaching goals and meeting shift objectives Leverage business metrics to drive performance and maximize profitability Maintain operational standards even when circumstances are challenging Communicates Effectively Adjust communication style and content to suit guests, team members, and leadership Encourage open, candid communication within the team Listen actively to guests and team members and respond with clarity Break down communication barriers to keep the operation running smoothly Qualifications 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager High school diploma or equivalent Ability to obtain required licenses and certifications for your location Must be 21 years of age or older as required by state or local law Physical Requirements Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs Perform a variety of physical tasks consistently throughout the workday in a fast‑paced, high‑energy venue environment Work in varying outdoor weather conditions for extended periods, including heat, cold, and inclement weather Communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise Remain in a stationary position for periods while performing desk‑based tasks, including working at a computer and reviewing documents Salary Range 58,195–70,625USD annual. Benefits Free Play & ½ price food. Health, dental, vision, 401(k) team member match, free mental well‑being platform – and additional benefits for those who qualify. ADA Statement The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Other Policies Topgolf participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. #J-18808-Ljbffr Topgolf Payroll Services