Credit & Collections Analyst

ProspectBlue is partnering with a growing logistics company in Richmond, VA, to identify a Credit & Collections Analyst to join its finance team on a temporary basis. This is a full-time, 4–6 month contract opportunity for someone with a strong eye for detail, solid analytical skills, and experience supporting credit and collections activities. The ideal candidate will be comfortable working in a fast-paced environment, building relationships with customers, and helping ensure timely payments while maintaining accurate account records.About the RoleThe Credit & Collections Analyst supports the company's global credit and collections function by helping keep receivables moving. Day to day, you'll respond to customer inquiries, investigate account and payment issues, research unallocated cash, and handle recurring AR and administrative tasks. You'll work closely with Finance, Customer Service, Sales, and Operations to resolve issues and support timely collections.This role is a great fit for someone with strong analytical skills, clear communication, and collections experience in a fast-paced logistics, shipping, or transportation environment.What You'll DoMailbox and Customer Portal SupportMonitor and respond to collections mailbox and customer portal inquiries about invoices, balances, payment status, and account details, escalating complex or sensitive matters as neededPartner with internal teams to resolve invoicing errors, service issues, or documentation gaps that delay paymentTrack open inquiries and follow up to keep items moving toward resolutionCash Application and ReconciliationResearch unallocated and unidentified cash using remittance details, bank information, customer records, and ERP dataWork with the Cash Application Coordinator and other colleagues to identify payment details and get them applied or resolvedInvestigate overpayments, short payments, misapplied payments, and account discrepancies; document findings and escalate as neededSupport audits by providing documentation and explanationsOther Collections ActivitiesComplete recurring collections and administrative tasks according to established proceduresSupport account hold/release and refund processes by gathering information and coordinating with the appropriate approverWhat You Bring1–3 years of experience in credit and collections, accounts receivable, cash application, customer account support, or a related finance roleBachelor's degree in Accounting, Finance, Business, or a related field preferredExperience in ocean shipping, NVOCC/liner operations, freight logistics, or transportation preferredExperience with third-party payment portals such as CASS a plusERP experience required; NetSuite strongly preferredStrong Excel skills and comfort working with customer, payment, and remittance dataAbility to manage a queue of requests, prioritize competing tasks, and know when to escalateHigh accuracy, strong organization, and attention to detailClear, professional written and verbal communication with customers and internal teamsAbility to stay composed in difficult or sensitive conversationsComfortable working independently and as part of a team