Contact Center Agent

Contact Center Agent

We combine print, web, mobile, social, direct mail, and email into fully integrated and customized plans to deliver the highest return on investment to our clients. Our affiliated companies produce some of our most recognizable real estate publications across the U.S. and Canada, including Homes & Land and The Real Estate Book.

Job Description

Position Summary/Purpose: Industry Leading Real Estate Sales & Marketing company is looking for Contact Center sales professionals that will present and sell marketing packages through calls and email campaigns. The successful candidate will be able to effectively communicate the value of our services, turn objections into solutions and become a partner with the customer to help grow their business. The position may be full or part-time.

Job Duties and Responsibilities:

• Manage a large amount of outbound calls in a timely manner
• Follow communication "scripts" to help tell the value proposition
• Identify customers' needs and qualify that our products meet these needs
• Build ongoing relationships with customers to help retention
• Seize opportunities to upsell packages when the arise
• Utilize call center software CRM system to track results of each call and progress of each sale
• Continue to learn about our products and services and how best to bring them to market
• Convey the sales story to position our products as useful and useable to the markets we serve
• Build a recurring client base
• Meet personal and team targets and goals

Knowledge, Skills and Abilities:

• Prior call center/customer service experience
• Excellent verbal/written communication skills. The ability to effectively communicate at all levels
• Skills in data analysis and problem solving
• Time management skills. Extremely organized, highly motivated, strong work ethic and detail orientated
• Demonstrates ability to develop business relationships with clients
• Demonstrates technical aptitude with regard to understanding, interpreting data and is able to quickly apply information to a sales process.
• Ability to work independently and prospect
• Media, Real Estate, and Home Improvement sales experience is a PLUS

Competencies Required:

• Strong phone and verbal communication skills and listening skills
• Ability to multi-task and stay on point
• Good data entry and typing skills
• Adaptable and very organized
• Self-starter
• Positive attitude
• Ability to build an enjoyable work environment and have fun
• Track record of over-achieving quotas

Qualifications

• High School Diploma
• Previous experience in outbound sales in a Call Center environment

Additional Information

Job Environment and Conditions: Working conditions are indoors in environmentally controlled conditions.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. Must be able to remain in a stationary position for 50% of the time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.