Help Desk Analyst

Duration: 11+ Months Position Type: Contract Department: DPS Short Description: SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. Responsibilities Understanding of Desktop Support and Services. Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management. Uses creativity and innovation to automate and streamline processes and procedures. Understands customer support, likes to work with people and can ensure that the customer is satisfied. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM. Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. Required Skills Troubleshooting experience Required 10 Years Experience with Active Directory including tools like ADUC. Required 5 Years SCCM or SMS like experience Required 4 Years Customer service experience Required 4 Years Knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. Required 4 Years Certifications A+ series Highly desired Certifications in Microsoft Highly desired PowerShell 3.0 scripting background. Highly desired #J-18808-Ljbffr