24/7 Major Incident Manager | ServiceNow & Bridge Call Lead
kentro
Kentro seeks a Major Incident Management expert in Austin, TX to support the Department of Veterans Affairs. In this role, you will provide technical expertise in incident resolution and operations monitoring while ensuring 24/7 support. Candidates should have 5+ years of experience with ServiceNow and a Bachelor's degree in a relevant field. The position offers a competitive benefits package and requires Public Trust suitability clearance. Responsibilities include mentoring junior team members and improving incident management processes. Apply now for this unique opportunity! #J-18808-Ljbffr kentro
$128k - $199k
K&L Gates LLP in Austin, Texas seeks an IT Incident Management Lead to oversee the Incident Management practice, ensuring... ...disruptions. This role requires a leader with ITIL® 4 and ServiceNow expertise and experience managing Major Incidents across a global IT environment....Servicenow- ...Monitoring contract within Major Incident Management (MIM). Support the recovery... ..., providing shift‑driven 24/7 coverage, and improving incident... ...incidents, facilitate bridge calls and incident resolution activities... ...duties using VA tools like ServiceNow, SharePoint, and the VA...ServicenowContract workLocal areaShift workNight shift
- Kentro is seeking a Major Incident Management Support Specialist to provide technical expertise for the Department of Veterans Affairs in Austin... ...strong analytical skills and a deep understanding of ServiceNow for incident management. The ideal candidate will have a Bachelor...Servicenow
- ...Concepts is looking for a Major Incident Management (MIM) Support Specialist within... ..., providing shift-driven 24/7 coverage, and improving... ...incidents, participate in bridge calls and incident resolution activities... ...duties using VA tools like ServiceNow, SharePoint, SQL databases,...ServicenowContract workLocal areaShift workDay shift
$111.6k - $151k
...Specialist combines critical issue management, major incident support responsibilities,... ...incidents. Facilitate bridge calls and track recovery actions... ...local infrastructure. Lead and coordinate issues to... ...with ITSM platforms (e.g., ServiceNow or similar). Strong fix...ServicenowWork at officeLocal area$128k - $199k
IT Incident Mgmt Lead The IT Incident Management Lead is accountable for the Incident Management... ...incidents—particularly Major Incidents—across the... ...aligned to ITIL® 4 and ServiceNow ITSM. Key Relationships... ...Major Incidents; manage bridges and global swarming Ensure...ServicenowTemporary workLocal areaRelocationFlexible hours$79.4k - $135k
Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents... ..., coordinating technical bridge calls, assigning actions,... ...management platforms such as ServiceNow or similar tools to manage... ...certification. Experience owning major incident management in a...ServicenowContract workWork experience placementWork at office$30 - $39 per hour
...Title: ITSM Incident Response Analyst... ...Incident Response Management team: Support... ...facilitating triage calls to engage... ...details related to Major Incidents; persons... ...Skills: Leading technical bridge calls Translating... ...Platform Experience ServiceNow (incident,...ServicenowContract workFor contractorsWork experience placementLocal areaImmediate startRemote work- ...2 years’ experience managing a technical team Basic... ...any of the following: ServiceNow (Incident, Event, Case, Interactions... ...is to assist in leading the support teams to ensure... ...needed and respond to major incidents within SLA... ...team meetings, and on-call responsibilities...ServicenowVisa sponsorshipFlexible hoursShift workNight shiftWeekend work
- A global professional services firm is seeking a ServiceNow/Moveworks AI Architect Manager to lead teams in innovative AI-driven transformations. The ideal candidate will have a bachelor's degree and 2-5 years of relevant experience, particularly in ServiceNow AI project...Servicenow
- ...Triage and Support Supervisor in Austin, Texas. The role encompasses leading the support teams to maintain exceptional customer service, managing technical operations, and responding to major incidents. Successful candidates must be flexible with shifts and possess...Flexible hours
- ...based in Austin, Texas. This role focuses on leading support teams to enhance customer interactions... ...should have at least 2 years of experience managing technical support teams, along with skills in platforms like ServiceNow and AWS. Flexibility for nights and weekends...ServicenowNight shiftWeekend work
$79.4k - $135k
ASM Research, An Accenture Federal Services Company is seeking a Mid Incident Manager in Austin, Texas, to lead the lifecycle of IT incidents ensuring swift restoration of services. The ideal candidate will execute incident management processes, coordinate technical teams...$115k - $125k
...IT Service Delivery Manager CAI is a global services... ...Manager, you will lead and optimize IT service... ...experience Oversee incident management processes, ensuring... ...communication during major incidents Support workforce... ...platform governance, ServiceNow workflows, and...ServicenowFull timeWork at officeLocal areaWorldwideShift work$67.9k - $132.5k
...high-quality support for incidents and service requests. The role manages ticket queues, staff... ...teams and taking customer calls directly when needed.... ...leadership experience (team lead or supervisor) in a service... .... Familiarity with ServiceNow or similar ITSM...ServicenowContract workWork at officeShift work$105k - $125k
A leading data center infrastructure firm is seeking an experienced Environmental, Health & Safety (EHS) Manager in Texas. The role focuses on implementing safety programs on construction sites and ensuring compliance with local regulations. Candidates must have a bachelor...Full timeLocal area- ...Interactive Software, Inc. is seeking a Manager of the Technical Operations Center (TOC) in Austin, Texas. In this role, you will lead a global team responsible for ensuring the... ...availability of critical services. You'll handle incident management and oversee Change and Problem...
$110.9k - $122.6k
Position Overview The Change Manager owns the end-to-end IT... ...‑based discussion of major changes, resolving... ...platforms such as ServiceNow or similar tools to manage... ..., and change‑related incidents, using these insights... ...incident/problem management leads to ensure change...ServicenowContract workWork experience placementWork at office$158k - $199k
...The Client Director, Team Lead role is responsible for setting... ...strategy for global clients or major regional accounts that are of... ...will carry a sales quota and manage one to three direct reports -... ...reasonable accommodations by calling Human Resources at +1 (203) 96...Worldwide$142.6k - $261.5k
A global consulting firm is seeking a ServiceNow AI Architect Manager to lead transformation projects focusing on AI-driven solutions. This role involves managing teams to deliver complex projects, collaborating with clients to enhance their AI capabilities, and guiding...Servicenow- ...Service Center within a Managed Services Provider (MSP... ...ITSM best practices (Incident, Request, Problem,... ...Continuously benchmark against leading MSP and enterprise... ...functions (0→1 or major redesign). Experience... ...service platforms (e.g., ServiceNow, Jira Service...ServicenowFull timeTemporary workRemote workFlexible hours
- ...Manor, Texas is looking for an experienced Service Manager to oversee service operations and lead a team of technicians. This full-time position demands... ...customer management skills. The role also includes 24/7 on-call responsibilities, making strong problem solving and...Full time
$70k - $75k
...service excellence, and lead a client‑facing... ...Service Desk Delivery Manager, translating strategy into... ...sensitive, or high‑priority incidents — driving resolution with... ...— including ticket and call reviews, scoring, and... ...service desk tooling (ServiceNow, Talkdesk, or equivalent...ServicenowRemote jobFull timeWork at officeLocal areaShift work- ...Procurement Cloud Functional Lead is responsible for the post-production... ..., the Lead balances rapid incident resolution with long-term... ...Portal interactions. Manage complex approval hierarchies,... ...Familiarity with ITIL processes , ServiceNow/Jira , and reporting...Servicenow
- ...in revenue and services management solutions for the... ...and operate motorways, bridges, tunnels, urban roads and... ...efficient and innovative. MAJOR DUTIES AND... ...that customer service calls are answered in a timely... ...as a Customer Service lead or supervisor •...Work at officeFlexible hours
- American Structurepoint, Inc is seeking a Team Lead based in Texas to provide leadership for a specialized bridge design team. You will manage daily operations and support project execution while ensuring system compliance and quality standards. The ideal candidate will...
$97.5k - $199.5k
...facilities processes, managing records, and helping site... ...coordination in a 24/7 critical environment.... ...administration. Support CMMS, ServiceNow, or similar workflow... ...potential at a company leading the way in AI and cloud... ...****@*****.*** or by calling (***) ***-**** in the United...ServicenowFull timeTemporary workWork at officeRelocationRelocation packageFlexible hours- American Structurepoint, Inc is seeking a qualified Project Manager to join its Bridge group in Texas. This role involves the design of large bridge projects across Texas, Indiana, Ohio, and Florida. The ideal candidate will have a Bachelor's in Civil Engineering, a Professional...
$111.6k - $151k
Arm Limited in Austin, Texas, is looking for a Regional Service Delivery Specialist. This role involves managing critical incidents, coordinating technical support, and ensuring high-quality service delivery. Candidates should possess strong IT service delivery experience...$60k - $63.9k
Securitas Security Services USA, Inc. is hiring a Security Operations Manager in Austin, TX. In this full-time role, you will lead a team that ensures the safety of operations and properties across multiple sites. Responsibilities include managing security daily, ensuring...Full timeAll shiftsShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to 24/7 Major Incident Manager | ServiceNow & Bridge Call Lead. Be the first to apply!

